Job Opening for Knowledge Management Editor (IT User Support Specialist) in Indiana University (Bloomington, IN)

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Job Category : Management
Company Name: Indiana University
Position Name: Knowledge Management Editor (IT User Support Specialist)
Location : Bloomington, IN
Job Description : Department VICE PRES INFORMATION TECHNLGY (UA-VPIT-IUBLA) Department Information At University Information Technology Services (UITS) we ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. Our core values define who we are, how we act and what we aspire to, which helps us to make amazing things happen in each neighborhood, community, and county we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. The Knowledge Management team provides technical support documentation for the IU community. Job Summary Department-Specific Responsibilities Collaborates with service owners across all campuses to identify, collect, create, and maintain content about computing systems, applications, and information technology services used for teaching, learning, research, and administration. Completes the technical work to ensure that documentation is visible to the appropriate audiences and can be consumed in appropriate websites and applications, including the IU Knowledge Base. Stays up-to-date and maintains knowledge of all services offered and/or supported by the university. General Responsibilities Provides technical consulting, advising, and systems analysis services for client-supported software and systems. Utilizing system analysis techniques and procedures, conducts research and evaluates use of existing technology solutions and their future releases, new product releases of client software, and emerging technologies, applications, and industry trends. Provides advice for best practices of deployment of collaboration solutions; partners with appropriate technical staff on unique problems requiring specialized knowledge. Stays up-to-date on emerging technologies, trends, and best practices; makes recommendations to improve IT support processes and procedures. Communicates effectively with clients in resolving escalated issues. May provide informal and formal training to faculty staff and students on information technology. Adheres to documentation standards (issues, resolutions, updates/changes). Qualifications EDUCATION Required Bachelor’s degree. Preferred Bachelor’s degree in computer science or a related field. Combinations of related education and experience may be considered. SKILLS Required Proficient communication skills. Maintains a high degree of professionalism. Demonstrated time management and priority setting skills. Demonstrates a high commitment to quality. Possesses flexibility to work in a fast paced, dynamic environment. Seeks to acquire knowledge in area of specialty. Friendly and service-oriented. Excellent organizational skills. Possesses sound understanding of network fundamentals, and understanding and application of existing industry best practices. Knowledge and skill in recent Microsoft Office suite. Familiarity with recent Microsoft Windows and Macintosh client OSes, Exchange, common email clients. Preferred Knowledge and skill in technical writing (structured writing), technical editing, and online support delivery. Experience publishing on the web and familiarity with markup languages. Working Conditions / Demands This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The person in this role must be able to perform the essential functions with or without an accommodation. Work Location Bloomington, Indiana Job Classification Career Level: Core FLSA: Exempt Job Function: Information Technology Job Family: IT User Support Click here to learn more about Indiana University’s Job Framework. Posting Disclaimer Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time. This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. New employees will be provided with information regarding Indiana University’s COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page. Equal Employment Opportunity Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information. Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD. Contact Us Request Support Telephone: 812-856-1234
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