|Job Description :
Posting Title Library Division Manager (Customer Access)
Job Requisition Number COA085208
Position Number 102399
Job Type Full-Time
Division Name Central Library Services
Education and/or Equivalent Experience:
Master’s degree in Library Science plus (5) five years experience as a professional librarian, (3) three of which were in a supervisory capacity OR a Bachelor’s degree in a related field, plus (6) six years of related experience, at least (3) three of which were in a supervisory capacity.
Licenses or Certifications:
May require valid driver operator’s license and use of a personal vehicle.
Light Tasks performed with lightweight materials or using a force equal to lifting up to twenty (20) pounds.
Notes to Applicants
The Library Division Manager – Customer Access position provides provides
strategy for circulation of materials throughout the library system – including
increasing circulation (print & digital), merchandising, customer friendly
policies, increasing and retaining cardholders, and overall process
improvement. This position will be supervise teams in both Customer Service
and Collections & Cataloging and the School Partnerships Librarian.
NOTES TO APPLICANTS:
A detailed and complete job application is REQUIRED and helps us evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any relevant experience that you would like for us to consider. This information will also be used to determine base pay in the event that you are selected for this position. NOTE: A cover letter and/or resume will NOT be used to substitute for an incomplete job application.
Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed.
All new employees are required to attend City of Austin and Austin Public Library training as scheduled, and should arrange their outside schedules to accommodate such training.
The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.
Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information.
TRAVEL: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
$33.52 – $43.58 per hour
Monday – Friday, 9:00 a.m. to 5:00 p.m.
Weekends and evenings may be required based on business need.
Job Close Date
Type of Posting External
Department Austin Public Library
Grant Funded or Pooled Position Not Applicable
Location Central LIbrary
Innovation: Demonstrated ability to innovate across library functions for
results in increased productivity, increase excellence and new benefits for
Circulation: Demonstrated ability to provide strategic direction for recruiting
and retaining library card holders and increasing usage of library collections.
Customer Service: Demonstrated independent thinker who is comfortable
making decisions and always errs on the side of excellent customer service.
Cataloging: Demonstrated familiarity with technology, standards, and trends
in acquisitions and cataloging.
Collection Development: Demonstrated knowledge of emerging library
collection development strategies and models.
Diversity and Equity: Demonstrated commitment to proactively promoting
and embracing diversity in ideas, people and organizations, and to
contributing to an inclusive working and learning environment.
Communication: Demonstrated excellent internal and external
communication skills that inspire and motivate; including engaging
presentation skills and the ability to connect dynamically with an audience.
Ability to travel to more than one work location
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
1. Develops short and long range plans.
2. Develops and monitors division/section budget and grant applications.
3. Chairs and serves on professional committees.
4. Serves on APL Management Team.
5. Investigates and resolves customer complaints.
6. Clarifies City and department regulations.
7. Develops division policies and procedures and participates in the development of department policies.
8. Prepares and presents programs, articles, reports and projects.
9. Represents the City of Austin and the Austin Public Library to the public.
10. Represents the interests of the Library and/or division to City officials.
Responsibilities- Supervision and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of professional library procedures, systems, and techniques.
Knowledge of fiscal planning and budget preparation.
Knowledge of reference and research procedures.
Knowledge of library materials/tools available for library work.
Knowledge of Federal, State, and Local laws.
Knowledge of City practice, policy and procedures.
Knowledge of supervisory and managerial techniques and principles.
Knowledge of contract development and management.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software, including Microsoft Office products.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to perform professional cataloging, collection development and reference work.
Ability to plan and present effective programs and exhibits.
Ability to forecast public demand for services.
Ability to analyze/evaluate major programs, policies, procedures, services and facilities to develop recommendations.
Ability to establish and maintain good working relationships with other City employees and the public.
Ability to work with people of diverse backgrounds.
Criminal Background Investigation This position has been approved for a Criminal Background Investigation.
City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.