Job Opening for Library Operations Manager in Deschutes Public Library (507 NW Wall St, Bend, OR 97703)

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Job Category : Management
Company Name: Deschutes Public Library
Position Name: Library Operations Manager
Location : 507 NW Wall St, Bend, OR 97703
Job Description : Job Details Level Management Job Location Administration – Bend, OR Position Type Full Time (40 hrs. per week) Salary Range $76,275.00 – $105,582.36 Job Category Management Don’t miss an opportunity to help shape and grow library services at Deschutes Public Library. Be an influential part of a dynamic leadership team that transforms and helps define customer service and its delivery as we begin construction of two new buildings and improvements to five existing libraries. The Library Operations Manager directly oversees Library branch supervisors, circulation policies, and operating procedures to ensure a safe and welcoming experience at all Deschutes Public Library locations. We encourage applicants with a wide range of previous library experience in areas such as Access Services, Circulation, or Public Services; direct customer service experience; or experience as a building manager or supervisor with excellent working knowledge of day-to-day library/customer service operations, philosophes, and functions. Preference will be given to candidates with supervisory experience in a public library setting and a Masters of Library Science or equivalent. Deschutes Public Library serves Deschutes County, vibrant, fast-growing region located in the heart of Central Oregon. Thanks to the support of our 200,000 residents, a $195 million bond measure was passed in November 2020 entrusting the Library to complete these large-scale capital projects. For more information about the Deschutes Public Library and to apply please visit our website. Questions about the position can be directed to the Human Resources Department ( This position will remain open until filled, and may close without notice. Completed applications will be reviewed on a regular basis. Schedule:* 40 hours per week—Monday through Friday with some evenings and weekends as necessary. Mandatory monthly staff meetings as scheduled. Schedule and work location may change based on the needs of the Library. Monthly Salary Range: $6,356.25 – $8,798.53 Deschutes Public Library offers all employees a competitive public sector benefits package including PTO, Oregon PERS retirement, and medical/dental coverage with shared premiums. PURPOSE OF POSITION This position manages a team of library supervisors responsible for in-house customer service and the operational functions of all Deschutes Public Library (Library) locations including staffing, procedural planning, circulation coordination, and materials delivery distribution. ESSENTIAL JOB FUNCTIONS Leadership: Provides and demonstrates dynamic leadership and service excellence when representing Library Operations at weekly/monthly meetings, when serving or leading project teams, or when collaborating with colleagues, outside organizations, and/or Library partners or stakeholders. Management: Participates and collaborates with members of the management team and on project teams to develop goals and strategies that promote the Librarys mission, values, and priorities to ensure a cohesive and consistent library experience throughout the Library system. Translates strategic goals into clear, actionable direction as it relates to day-to-day, operational functions of the Librarys various policies and procedures. Supervision: Hires, leads, coaches, supervises, trains, supports and evaluates a dynamic team of Library Operations Supervisors to assure day-to-day workflow efficiencies, safety, and staff scheduling. Communication: Communicates proactively, regularly and effectively with other managers, direct reports, and library stakeholders to clarify and establish Library policies and procedures needed to maintain effective library operations. Customer Service: Provides exemplary customer service in all interactions by being attentive, empathetic, responsive, fair, courteous and respectful. Encourages all staff to provide a positive customer service experience for customers both inside and outside of the Library. Responds to customer inquiries if complaints and concerns cannot be resolved at appropriate staff levels. Collaboration: Works closely with the Technical Services Manager and Electronic Services Manager to develop, implement, support and administer the Librarys RFID, integrated library system (ILS) and related third party software that supports library operations. Liaises with Jefferson County Library District and Crook County Library management representatives to maintain transparent affiliation between the library systems. SECONDARY JOB FUNCTIONS Participates in library projects following established project management guidelines. Aligns work with District priorities and/or Board decisions. Participates in continuing education efforts and professional development. Participates actively in weekly and/or monthly meetings and assigned projects. Provides assistance to colleagues by mentoring and assisting as needed. Participates in long-range plans, develops goals and objectives, and implements project plans. Performs other duties and tasks as assigned by the Assistant Director, Library Director or Designee. EDUCATIONAL AND KNOWLEDGE/SKILL REQUIREMENTS This position requires a Masters of Library Science degree or similar education related to operational management, public services support or similar; a minimum of five (5) years demonstrably effective and proven managerial experience; and three (3) years of public library experience. Requires advanced overall skill level consisting of experience and success overseeing direct public or customer service with emphasis on library circulation and operations. Equivalent combination of education and experience that provides the knowledge, skills, and abilities required to perform the duties as described. This position requires the following skills and abilities to be successful: Managerial principles for the administration and organization of a multi-branch library system. Extensive knowledge of standard library principles, practices, techniques, and standards as they pertain library operations, customer service, and confidentiality of information. Demonstrates ability and experience to delegate work effectively and lead a team with a wide range of skills, knowledge, abilities and responsibilities. Excellent oral and written communication skills, including public speaking and presentation skills. Ability to establish and maintain effective and collaborative working relationships with direct reports, colleagues, customers, vendors, and community organizations using sound conflict resolution methods, negotiation and problem-solving skills. Ability to promote and encourage an environment of diversity, equity and inclusiveness. Apply sound budgeting and monitoring mechanisms to applicable, assigned budget areas. Intermediate knowledge of RFID and/or Integrated Library Systems (ILS) or Library Management Systems (LMS). Advanced knowledge of PC applications for library operations including library software and websites, word processing, spreadsheets, email, Internet, presentation software, and data management. SPECIAL REQUIREMENTS/LICENSES Current drivers license and vehicle insurance, valid in the State of Oregon, are required. PHYSICAL DEMANDS OF POSITION While performing the duties of this position, the employee is continuously required to communicate by talking and listening, use of fingers and hands, repetitive motion and sitting. Frequently required to stand, walk, reach, and feel. Occasionally bend, stoop, grasp and rarely to feel, kneel or crawl. The position requires mobility, including the ability to move materials weighing up to 15 pounds on a regular basis such as files, books, office equipment, etc.; may infrequently require moving materials weighing up to 35 pounds. Manual dexterity and coordination are required over 75% of the work period while operating equipment such as computer keyboard, calculator, and standard office equipment. WORKING CONDITIONS There is a potential for occasional hazards or obstacles, and a low level of personal risk stemming from environmental conditions and/or human-driven potential hazards. Job conditions are usually stable, well managed, and comfortable. Conditions may consist of the following: Reading for comprehension and direction (policies & procedures). Speaking to share, respond and maintain relationships or to convey instructions and/or direction. Regular interactions with library staff, work colleagues, community leaders/partners and library visitors that may require travel to other library and/or Deschutes County locations. Considerable cognitive process to make effective decisions for successful interpersonal interactions, conduct crucial conversations and conduct non-routine work. Interruptions will occur frequently and may include challenging situations or conversations. Use of various equipment includes computers with a keyboard and mouse, telephone and other electronic devices to supervise staff, help customers, share documents, information and discussion. Evolving deadlines and changing priorities with multiple demands on time. Varied office and/or library workspace settings. Attendance at evening and weekend meetings and/or social/business events. Available for emergencies and off-schedule contacts. Travel to other district locations and/or to workshops/professional meetings/conferences as needed or assigned for library or staff assessments. Close and distant vision with ability to adjust focus for accurate reading of low, middle, and high work areas. Encounters a wide diversity of work situations that involve a high degree of complexity. INTERPERSONAL CONTACTS The position will have regular responsibility for contacts with employees, the public or other agencies in individual and group meetings. Unpredictable situations are expected. Adverse consequences could be significant. Interactions may often include difficult or disagreeable people, or challenging situations. Contacts made are with the public, volunteers and staff members and interactions frequently contain confidential/sensitive information necessitating discretion at all times. Collaborates and maintains positive, professional relationships with key community and educational leaders and organizations. SUPERVISORY RESPONSIBILITIES This position is a supervisor of people and/or organizational processes to include hire, fire, discipline, pay, performance, absence approval, etc. Acts as a role model for others; continuing responsibility to develop the skills and abilities of others for possible advancement. Position functions with little direction given; receives final review or collaboration on major, district-wide decisions. Decisions made are within broad interpretation of applicable guidelines and Library policies and rules. This description covers the most significant essential and auxiliary duties performed by the position for illustration purposes, but does not include other occasional work, which may be similar, related to, or a logical assignment for the position. This job description does NOT constitute an employment agreement between the employer and employee, and is subject to change by the employer as the organizational needs and requirements of the job change.
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