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| Job Category : | Management |
| Company Name: | Atlantic Union Bank |
| Position Name: | Manager – Commercial Support |
| Location : | 1800 Robert Fulton Drive, Suite 310, Reston, VA 20191 |
| Job Description : | Position Description This position manages the support team for the Commercial Lending areas and is the liaison between with other areas of the bank as needed. Position Accountabilities Hire, manage, train, coach and develop the Commercial Support Staff and promote a team environment Coordinate workflow to Support Staff – to include Loan closing packages, documentation prep, closings with attorneys, and/or the administration of construction/A&D loans Handle daily incoming customer requests and inquiries and escalated issues in a professional manner. Serve as backup to Commercial Banking Assistants as needed Research, troubleshoot and resolve more complex customer issues Extract and distribute departmental reports for and to assist with portfolio management Adhere to all applicable laws and regulations governing bank operations, as well as conformity with the bank’s loan documentation & administration policies Serve as final review and approval of customized/complex loan packages ensuring all components meet requirements Approve large departmental wires and cashier’s checks May assist with developing, documenting, communicating all policies and procedures Participate in projects and initiatives and may serve on project teams Serve as a member of the Commercial Administration Roundtable to identify and resolve issues, share and develop processes pertaining to Commercial Support and ensure teams are informed Serve as subject matter expert to all Commercial Banking Assistants Performs other duties as assigned Organizational Relationship This position reports to either a Commercial Team Leader or Commercial Regional President Position Qualifications Education & Experience High school diploma or equivalent required, undergraduate degree in business or finance preferred Five plus years commercial or retail banking or industry related experience required Three plus years of commercial and/or commercial real estate loan experience required Previous management experience preferred Knowledge & Skills Previous experience with LaserPro or similar software preferred Superior customer service skills Strong computer skills relevant to Microsoft Office Suites Excellent written, oral and interpersonal communication skills Detail oriented and quality focused Ability to prioritize and manage multiple priorities Flexible, able to adapt to change Superior time management and problem solving skills Ability to work independently as well as within a team environment Excellent problem solving and analytical skills We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace. |
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