|Job Description :
||You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Shape the strategic decisions that lead our business forward.
The Global Services Group (GSG) provides American Express’ renowned brand of customer service to consumers, merchants, and corporations. It employs 25,000+ colleagues in 22 countries delivering extraordinary customer care to Card Members and Merchants around the world, while providing world-class credit, collections and fraud services, and driving revenue growth for the company.
This Manager – Global Services Group Finance opportunity is a brand-new role focusing on data driven analytics and decision support for all Global Service Group LFOs. This role is expected to drive critical monthly analytics, improve business performance by utilizing data driven insights, and partner with colleagues across both finance and the business to influence change. This position will be critical for the operation and success of Global Services Group as well as American Express. To be successful, the candidate will need to collaborate with business partners to identify key analytics projects, improve visibility into monthly results, and drive operational efficiencies to the month end process This role will have exposure to senior leaders and will interact frequently with GSG Business and Business Unit CFO teams.
Build and maintain high-impact relationships with all Global Service Group LFOs.
Collaborate with Finance and Business Partners to drive thoughtful analytics to support leadership decision making.
Implement new tools and process improvements to enhance reporting, enable analysis, and drive automation
Partnering with Business to develop recommendations, influence outcomes, and meet business objectives
Presenting to Senior Leadership, including Business and Finance
Perform analysis leveraging Finance and GSG analytical data in Cornerstone
Create dashboards and presentations for senior leadership with the goal of sharing new and innovative analytics potential business opportunities and streamlined monthly results tracking
Bachelor’s Degree with 4+ years of experience in Finance or a relevant Analytical role
Manipulates large amounts of data and generates meaningful insights
Continuously questions analysis to identify and correct inconsistencies
Breaks down problems and applies appropriate techniques to solve
Synthesizes data and articulates key messages in an easy-to-understand story
Demonstrates thought leadership and deals effectively with ambiguity
Makes decisions quickly and effectively
Approaches challenges with an agile mindset
Builds and leverages relationships to influence and drive results
Effectively manages multiple priorities and tight deadlines
Expertise in writing SQL Queries a plus
Skilled in Microsoft PowerPoint and Excel, with knowledge of Macros/VBA
Experience with Hive, DBeaver, or other SQL-based database tools
Experience with Oracle Smart View, IBM TM1 Planning Analytics, and Microsoft Power BI is preferred
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible* colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.
Booster eligibility: The CDC has established guidelines for when adults are eligible to receive booster shots depending on when they completed their initial vaccine series (currently five months after the Pfizer-BioNTech and Moderna vaccines, and two months after the J&J Vaccine). If you have completed your primary vaccine series but have not yet reached your booster eligibility date, you will be able to come into the office; however, you will need to complete your booster within 30 days of becoming eligible to continue coming in and participating in company-sponsored in-person events.
US Job Seekers/Employees – Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.