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| Job Category : | Management |
| Company Name: | Estes Express Lines, Inc. |
| Position Name: | Office Supervisor |
| Location : | Rancho Cucamonga, CA 91730 |
| Job Description : | Directly supervises the day-to-day activities of assigned employees, including but not limited to: planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems as it relates to customer relations and satisfaction. Primary supervisory responsibilities include: Oversee contractual obligations for contractors Accurate and timely processing of customer invoices Calculation, timely processing and audits of driver compensation Monitor and track Ryder and Penske fleet invoices, settlement sheets, reconciliations and chargebacks to recoup money for Estes Express Lines and Big E Transportation, LLC Administration of health insurance plan and appropriate payroll deductions for contract drivers Preparation of all relative paperwork to ensure job vacancies are requisitioned accurately and timely via collaboration with the HR department Preparation and follow up on background checks and specialty requests of customers, e.g., Home Depot driver ID badge requirement. Administers worker’s compensation providing attorneys with detailed information. Ensures employee records are accurate and maintained Tracks customer system data, prepares reports and analyses and ensures contractual obligations are met through customer communications and reporting On-call during off hours to provide T-checks (cash advances up to $500 approval level) for drivers and vendors Regular attendance is required. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks. Qualifications High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background 3 years trucking experience preferred 1 year supervisory experience required 1 year of office management experience to include invoicing, customer service, contracts and handling confidential and proprietary information Attention to detail and high quality results Strong verbal, written and listening communication skills Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job Must be able to comply with all company policies, rules, procedures and Code of Conduct Must be able to interact well with others Must be able to work independently, or in a team setting Must be capable of working under tight time constraints in a high volume environment with multiple priorities Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check Must be authorized to work in the United States Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job. Work Environment EOE, including disability/vets Rancho Cucamonga California Full-Time Management Field |
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