| Job Description : |
Onboarding Team Lead
Remote-USA
#LI-remote
Why We Need You – The Mission
ATP is a global information services and software company that exists to make flying safer and more reliable. We are backed by two private equity firms—Accel-KKR, named 2021 best performing PE firm by Dow Jones, and ParkerGale—both with a strong history of growth. Our products help reduce operating costs, improve aircraft reliability, and supports technical knowledge sharing and collaboration within the general and business aviation, military/defense, commercial aviation, and OEM industries. We have deployed solutions for multiple Fortune 100 companies, supporting more than 75,000 aircraft maintenance professionals worldwide. As a global company, ATP has more than 7,500 customers in 137 countries, with nearly 50 years of experience in the information services and software industries.
The ideal candidate will be able to learn quickly, easily adapt to changes, and thrive in a fast-paced, high-volume environment. This individual should be solutions driven and be comfortable identifying problems and solving them with urgency.
What You’ll Accomplish – Your Performance Objectives
Objective #1
In your first thirty days, develop a good understanding of the Enterprise system, tools, customers, and current projects. Demo and become a competent user of Flightdocs Enterprise.
Utilize and update Salesforce to track updates on issues, customers, and onboardings. Schedule 1on1 meetings with the team members to get to know each individual. Develop an understanding of the overall objective of the department and its current processes.
Objective #2
In your first 90 days, increase productivity and knowledge within team Conduct monthly 1on1 check ins to go over individual’s achievements and areas of improvement. Suggest and implement new training or continued education techniques from Salesforce reporting to continuously grow the team’s knowledge, increasing productivity and quality of enrollments. Work closely with Customer Service and MP Team Leads to incorporate new ideas, efficiency improvements and create a collaborative environment.
Objective #3
In your first six months, successfully maintain the day-to-day operation of the department Assist Onboarding Manager with any extended projects, customer escalations, reporting, attending meetings or additional tasks as needed. Identify individual team members strengths and weaknesses and schedule projects that emphasize these strengths and strategize to grow their weaknesses. Act as a liaison with the sales team regarding priorities, timelines, fleets, additional project requests, etc.
As needed, successfully onboard aircraft onto the Flightdocs system using various types of aircraft maintenance compliance documentation.
Who We’re Looking For – The Personal Competencies That Matter
Project Management, Organizational Planning & Execution: The TL will act as an example to the team by having excellent project and time management skills. They will do exceptionally well at multitasking and juggling several tasks and deadlines at once. The TL will be responsible for maintaining their own queue, as well as scheduling their team’s queues, so they must excel at planning, executing and closing all projects on or before deadlines.
Personality & Interpersonal Skills: Success in this role requires emotional agility. The TL must be able to work well with a wide variety of personalities and roles. They need to be able to clearly communicate with customers of various backgrounds to effectively deliver information pertaining to their maintenance tracking and customer expectations. They must thrive working in a high-volume, demanding environment with a wide variety of projects and a growing customer base.
They have a collaborative mindset and drive to work well with team members from all departments and contribute to reaching shared goals. This candidate should be comfortable monitoring current processes and utilizing tools; be innovative and communicate externally and internally to enhance current and future integrations and improvements to the team.
Communication: Creating and maintaining a positive work environment means effective workplace communication. This candidate has fine-tuned listening skills and has superb non-verbal communication (body language, eye contact, hand gestures and tone of voice). All correspondence internally and externally is respectful, confident, clear, concise and friendly whether verbal or electronic. The TL must be comfortable and confident with providing coaching and feedback.
Strong Problem Solver/Analytical Thinker: The right person for this job has strong problem-solving skills and data analysis abilities. They will be able to verify usability and completeness of documentation provided, ensuring it meets current standards to enroll the aircraft properly. They will be able to analyze customer maintenance programs to identify discrepancies amongst extensive, complex data sets. Including identifying, analyzing and interpreting trends and/or patterns.
How we work – The Core Values that Define Our Culture
One ATP: By thinking beyond myself, my department, my product.Find a Better Way: For today and tomorrow (when we are twice the current size!)Assume Positive Intent: Through interactions, healthy conflict, opportunities and different points of view.Driven to Exceed: We take pride in our work and exceeding expectations. |
