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Job Category : | Management |
Company Name: | ATP |
Position Name: | Onboarding Team Lead |
Location : | Remote |
Job Description : | Onboarding Team Lead Remote-USA #LI-remote Why We Need You – The Mission ATP is a global information services and software company that exists to make flying safer and more reliable. We are backed by two private equity firms—Accel-KKR, named 2021 best performing PE firm by Dow Jones, and ParkerGale—both with a strong history of growth. Our products help reduce operating costs, improve aircraft reliability, and supports technical knowledge sharing and collaboration within the general and business aviation, military/defense, commercial aviation, and OEM industries. We have deployed solutions for multiple Fortune 100 companies, supporting more than 75,000 aircraft maintenance professionals worldwide. As a global company, ATP has more than 7,500 customers in 137 countries, with nearly 50 years of experience in the information services and software industries. The ideal candidate will be able to learn quickly, easily adapt to changes, and thrive in a fast-paced, high-volume environment. This individual should be solutions driven and be comfortable identifying problems and solving them with urgency. What You’ll Accomplish – Your Performance Objectives Objective #2 Objective #3 Who We’re Looking For – The Personal Competencies That Matter Project Management, Organizational Planning & Execution: The TL will act as an example to the team by having excellent project and time management skills. They will do exceptionally well at multitasking and juggling several tasks and deadlines at once. The TL will be responsible for maintaining their own queue, as well as scheduling their team’s queues, so they must excel at planning, executing and closing all projects on or before deadlines. Personality & Interpersonal Skills: Success in this role requires emotional agility. The TL must be able to work well with a wide variety of personalities and roles. They need to be able to clearly communicate with customers of various backgrounds to effectively deliver information pertaining to their maintenance tracking and customer expectations. They must thrive working in a high-volume, demanding environment with a wide variety of projects and a growing customer base. Communication: Creating and maintaining a positive work environment means effective workplace communication. This candidate has fine-tuned listening skills and has superb non-verbal communication (body language, eye contact, hand gestures and tone of voice). All correspondence internally and externally is respectful, confident, clear, concise and friendly whether verbal or electronic. The TL must be comfortable and confident with providing coaching and feedback. Strong Problem Solver/Analytical Thinker: The right person for this job has strong problem-solving skills and data analysis abilities. They will be able to verify usability and completeness of documentation provided, ensuring it meets current standards to enroll the aircraft properly. They will be able to analyze customer maintenance programs to identify discrepancies amongst extensive, complex data sets. Including identifying, analyzing and interpreting trends and/or patterns. How we work – The Core Values that Define Our Culture |
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