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|Job Category :
||Liberty Landscape Supply
||474389 E State Road 200, Fernandina Beach, FL 32034
|Job Description :
||Position Objective – Operations Manager: The primary role of the Operations Manager is to assist the General Manager in daily and weekly responsibilities. In the absence of the GM, the operations manager will be the “acting” general manager and will continue to be in control of the organizational aspects of the office and ensure customer satisfaction, making sure the expectations of our customers are met and exceeded.One of the main benefits of this position is constant change and variation in responsibilities, tasks and opportunities. You will always need to be open to new ideas, change and thinking outside the box. As our business grows and changes so will your role and responsibilities. This job description is meant to be a general overview of job responsibilities and will expand as needed.Responsibilities of the Operations Manager:Assist and oversee that general site and office maintenance from cleaning, to rest room cleaning, to taking out the garbage is completed daily and provide a schedule for cleaning assignments as necessary.Maintain a list of needed supplies and or inventory with sufficient notice to management so they can be provided prior to interruption of production.Some days may require opening to closing supervision.Maintain and apply an efficient level of organizational skills to all aspects of the general shop and office operations.Contributes new ideas on a regular basis to improve the office, yard, deliveries, marketing, sales and customer experience. We can always improve in all areas of our business.Ensure that all teams are operating efficiently while providing the best customer experience for our customers. In areas where teams/team members are lacking the Assistant Manager will provide support and general guidance for new and existing employees.Will assist in coordinating daily and weekly general retail operations:Assist in answering the telephone and taking complete and appropriate messages in a courteous and professional manner.Review the Pick-up and TBD files.General office errands including bank deposits, post office, supply pickup, etc.Supervising the delivery board daily and reviewing upcoming board assignments.Supervision of all cash drawers.Reviewing delivery tickets and all incoming orders for the next day.Coordinate and review employee schedules daily to make sure you are adequately staffed for the next day. (covering deliveries and installations)Review active estimates for the past week.Inspect the trucks when they come in at the end of the day, this review is not only for cleanliness but to make sure proper inventory is on the trucks and also to review the overall condition of the truck in preparation for the next day’s operation.Supervise the marketing sign by the road. This is a great means of free advertising for us and should reflect all new products and services we offer.Daily review of all transactions. This process will assist in eliminating mistakes and will also allow you to review changes and deletions in orders that will prompt pulling tags off material and placing them back into inventory.Weekly report to owner for any new or price changed signs.Review the weekly maintenance books for the trucks and tractors.Will assist with accounts receivable including preparing invoices and following up with telephone calls.Will assist with accounts payable including receiving shipments, entering bills, preparing checks and checking with suppliers to correct mistakes.Will be responsible for placing equipment and supply orders and ensuring their accuracy and timely delivery.Adheres to strict confidentiality of company production procedures and financial figures, including our cost, profit margins and gross sales. Violation of this policy is subject to immediate termination.Will contribute industry knowledge and expertise to expand current business operations to achieve growth and meet sales goals. This includes, but is not limited to, prior experience in other industries.Will seek out new business in a proactive way. This includes calling on developers, architects, builders, contractors and other industry contacts to act as a supplier to their projects.Solves problems to the best of your ability as they arise. There are not many emergencies in this business so many situations need to be dealt with reasonably until they can be discussed with management and a permanent solution can established. Most important, if you’re not sure, ask and never be afraid to tell the customer you don’t know but will find the answer for them.Apply intermediate logistic skills to the coordination of deliveries and installations in order to meet customer needs in an appropriate amount of time with little to no delaysJob Type: Full-timePay: $50,000.00 – $60,000.00 per yearBenefits:401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftSupplemental Pay:Bonus payEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: One location
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