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| Job Category : | Management |
| Company Name: | BioSpectra Inc |
| Position Name: | Order Entry Manager |
| Location : | 1349 Jacobsburg Rd, Wind Gap, PA 18091 |
| Job Description : | The Order Entry Manager oversees the Order Entry, Realization, and Fulfillment department (OERF) and is responsible to support the Operational and Functional Success of the Commercial Team.Essential Duties and Responsibilities: Trains new hires in the department on procedures and systems.Oversees work of direct reports.Enters new orders into the BioSpectra ERP system.Works closely with QA, RA, QC, Purchasing, Logistics, Commercial and other functions, as required, to ensure that order realization is achieved with complete accuracy and compliance to customer requirements.Ensures clear, effective and timely communication to client representatives regarding order status and in response to client inquiries.Oversees scheduling of domestic and export shipments and shipping documentation.Provides order status updates to internal and external customers.Follows up with customers to ensure satisfaction with, and gain feedback about, the order and delivery process.Participates in and/or supports weekly Open Order “realization” meetings.Maintains and updates information in current CRM system regarding new and existing customers and product inquiries.Works toward increasing knowledge and understanding of such things as international shipments, chemical properties and use of our products, and the BioSpectra business model.Keeps direct manager informed of all activity, including timely preparation of reports.Assists production planner, inventory control and raw material purchasing, as needed.Other duties may be assigned, as deemed appropriate by management.Qualifications: Bachelor’s Degree in Education, English, Business, or CommunicationMinimum of 2 years Customer Service experience preferredExcellent customer service and client management skillsStrong computer skills, including MS Word, Excel and OutlookStrong phone skillsExcellent written and verbal communication skillsMust be able to read, write, speak, and understand EnglishAbility to multi-task, prioritize, and manage time effectivelyGood working knowledge of, or the ability to learn, Enterprise Resource Planning (ERP) systemsAbility to learn chemical properties and how BioSpectra’ s products are usedWork Hours: Exempt, Salaried positionMinimum of 40-45 hours per week, 8 Hour Shift, 5 Days a Week, or other agreed upon documented scheduleAbility and willingness to work from all BioSpectra facilitiesJob Type: Full-timePay: From $85,000.00 per yearBenefits:401(k)Dental insuranceHealth insurancePaid time offTuition reimbursementVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayWork Location: One location |
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