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|Job Category :||Management|
|Position Name:||Order Management Analyst|
|Location :||50 West San Fernando Street, Suite 1100, San Jose, CA 95113|
|Job Description :||Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value—it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.
The Order Management Analyst has the following responsibilities:
Monitor “stuck” orders weekly to help determine what issues could be causing orders to remain stuck over long periods of time and possibly exceeding promised SLA
Triage cancellation requests through warehouse levels upstream and downstream to fully close orders
Provide updates, steps and new information to the stakeholders to help Order Management process flow on all stuck order procedures
Review Reseller activity per entry and determine if street addresses and/or email domains are shipping overseas to countries that are not permitted to resell
Capture and report new known resellers to help Engineering block within the internal tool
Resolve any system bugs that come through
Set up a standardized process for all of this and create documentation using operational excellence criteria
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