Job Opening for Order Management Analyst in Accenture (50 West San Fernando Street, Suite 1100, San Jose, CA 95113)

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Job Category : Management
Company Name: Accenture
Position Name: Order Management Analyst
Location : 50 West San Fernando Street, Suite 1100, San Jose, CA 95113
Job Description : Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. In today’s business environment, growth isn’t just about building value—it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology. The Order Management Analyst has the following responsibilities: Monitor “stuck” orders weekly to help determine what issues could be causing orders to remain stuck over long periods of time and possibly exceeding promised SLA Triage cancellation requests through warehouse levels upstream and downstream to fully close orders Provide updates, steps and new information to the stakeholders to help Order Management process flow on all stuck order procedures Review Reseller activity per entry and determine if street addresses and/or email domains are shipping overseas to countries that are not permitted to resell Capture and report new known resellers to help Engineering block within the internal tool Resolve any system bugs that come through Set up a standardized process for all of this and create documentation using operational excellence criteria Basic Qualifications: Minimum of 1 year of experience with Order Management, Inventory Management, Logistics, Supply Chain or similar field Bachelor’s Degree OR minimum of 3 years of work experience with Inventory Management, Logistics, Supply Chain or similar field Preferred Qualifications: Experience using ticketing systems Professional Skills: Resourceful, adaptable, creative, and results oriented with an enthusiastic and a positive attitude Self-motivated Ability to balance working in a creatively driven organization with an analytical and disciplined approach to web content management Solid critical thinking and written oral communication skills Strong interpersonal and emotional intelligence skills Adaptable to changing requirements, processes, and timelines Ability to work in a fast paced, deadline driven, and tech work environment in often uncertain and ambiguous circumstances Ability to multitask and thoughtfully prioritize As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $38,988 – $88,500 and information on benefits offered is here. COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process. What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women. For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement. Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.
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