| Job Description : |
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences – like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
Why Qualtrics
Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! Join a company that is dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment.
The Challenge
This is a fantastic opportunity for a Product Manager who loves solving challenging technical and business problems to build great user experiences. As a member of the XM Platform team, you will be responsible for understanding customer scenarios, defining and prioritizing product requirements and investment roadmap, using data and telemetry to assess and validate investment impact, and partnering with teams across the company to deliver results.
You will lead the core planning and execution of Experience ID workflows to empower chief experience officers to standardize their experience data. This position involves product development across multiple areas and requires a proven ability to collaborate with multiple teams and coordinate strategic initiatives across the organization.
Expectations for Success
Develop and grow the Experience ID for best in class collaboration for teams and information workers
Develop and grow XM Directory capabilities that will revolutionize how Brands understand their customers are experiencing across enterprise digital and real-world touchpoints
Guide a team of developers, testers, and designers in building first-class platform services features
Engage with customers and internal preview users, and triage, prioritize, and address customer feedback for your area
Regularly present new product plans, demos, competitive reviews, and more to the leadership team
Contribute to the overall product strategy and roadmap, as well as stay in sync with end-user features and service infrastructure
Track all defined deliverables from conception through launch, leveraging established processes, tools, and communications mechanisms
Manage cross-group dependencies and risks to deliver on schedule and with world-class quality
Qualifications & Requirements
3+ years of product management experience delivering end-user facing products and services
Ability to wear many hats and learn quickly, and the temperament to lead a change in direction when needed
Think creatively and critically about product features, architecture, and capabilities
Innate curiosity and ability to self-start in an ambiguous and rapidly-changing startup environment
Strong project management, leadership, and cross-group collaboration skills
Excellent written and verbal communication/presentation skills through all levels of the organization, technical and non-technical
Solid understanding of web and mobile technologies, service operations at scale, and general ability to ramp up and go deep in new technical areas
Good problem-solving skills and ability to think strategically
Participate in specific sales opportunities (customer demos, roadmap alignment meetings, marketing events etc.)
Build and improve processes for collecting customer feedback, building requirements, and maintaining long-term roadmap
Participate in the business development and partnership building activities (demos for potential partners, roadmap alignments)
Collaborate with other groups within the company to orchestrate successful product outcomes including: Sciences teams, Engineering, Design, Technical Program Management, Delivery, Support, Customer Success, and Product Marketing
Minimum: BS degree in technology |
