| Job Description : |
ABOUT CARVANA….
At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”).
With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that our customers time and money.
For more information on Carvana and our mission, sneak a peek at our company introduction video!
WORKING AT CARVANA YOU WILL NOTICE THAT…
You’ll need to be a great communicator, a brand ambassador, and possess the know how to get the job done. We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.
In return for your hard work, you’ll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.
RESPONSIBILITIES
Creating an extraordinary customer experience is at the heart of Carvana. Our goal is to place the customer in control of the car buying experience and infuse honesty and transparency back into the car buying process.
The Reconditioning Manager oversees all aspects of the vehicle reconditioning process and directs at least five leads and up to 70 front line associates in a lean manufacturing environment. The Manager maintains a culture of continuous improvement and high associate engagement while meeting quality, production, and cost objectives.
People Management (40%)
Ensure staffing levels are maintained and that there is adequate backup for each position
Ensure progression path training and certification process is consistently executed
Promote teamwork through all levels of associates
Participate in the selection and hiring process
Train and mentor leads
Provide competency based feedback to leads and associates
Standard Operating Procedures (20%)
Establish and recommend updates to the standard operating procedures of the area
Ensure operating standards such as standardized work, operating rules, 5S, and visual management tools are consistently executed
Production Management (20%)
Ensure adequate production capacity levels for each line and assist with production planning
Identify problems either through reporting or direct interaction on the shop floor
Take action to determine the most appropriate solution to the problem
Ensure compliance with all health and safety and loss prevention guidelines
Leadership (10%)
Provide vision and guidance to the reconditioning team in meeting performance metrics
Positively reinforce and engage the team regarding quality, production and cost objectives
Live the Carvana values
Continuous Improvement (10%)
Participate in and lead continuous improvement efforts
Train and mentor associates on problem solving, lead problem solving events
People Management (40%)
Ensure staffing levels are maintained and that there is adequate backup for each position
Ensure progression path training and certification process is consistently executed
Promote teamwork through all levels of associates
Participate in the selection and hiring process
Train and mentor leads
Provide competency based feedback to leads and associates
Standard Operating Procedures (20%)
Establish and recommend updates to the standard operating procedures of the area
Ensure operating standards such as standardized work, operating rules, 5S, and visual management tools are consistently executed
Production Management (20%)
Ensure adequate production capacity levels for each line and assist with production planning
Identify problems either through reporting or direct interaction on the shop floor
Take action to determine the most appropriate solution to the problem
Ensure compliance with all health and safety and loss prevention guidelines
Leadership (10%)
Provide vision and guidance to the reconditioning team in meeting performance metrics
Positively reinforce and engage the team regarding quality, production and cost objectives
Live the Carvana values
Continuous Improvement (10%)
Participate in and lead continuous improvement efforts
Train and mentor associates on problem solving, lead problem solving events
REQUIRED SKILLS AND EXPERIENCE
The qualifying candidate must love helping people and possess the drive to achieve superior customer satisfaction. They must be goal-oriented, enthusiastic, energetic, self-motivated, with the ability to interact and communicate with all levels of the organization.
Requirements:
Minimum of 5 years of management experience either in automotive or a lean manufacturing environment
Knowledge of lean manufacturing principles
Proven track record of leading and developing associates
Proven ability to obtain project deliverables and company metrics
Valid in-state driver’s license
Understanding of the Toyota Production System problem solving model is a plus
Skills:
Excellent oral and written communications skills
Ability to work with and through teams to achieve results
Strong analysis and decision making ability
Proficient computer skills
PHYSICAL DEMANDS
Work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
Use personal protective equipment to prevent exposure to hazardous materials
May be requested to work overtime and weekends for special programs and events.
Frequent standing and sitting with varying periods of each
Lift up to 40 pounds frequently
Walk up to three miles each day
WHAT YOU CAN EXPECT IN RETURN
Medical, Dental and Vision benefits
401K with company match
Access to opportunities to expand your skill set and share your knowledge with others
Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
Access to an incredibly sharp and innovative leadership team
LEGAL STUFF
Hiring is contingent on passing a complete background check and drug screening. CARVANA is a tobacco-free workplace.
Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
This role is not eligible for visa sponsorship. |
