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|Job Category :||Management|
|Position Name:||Program Director – Tolling Operations|
|Job Description :||The Program Director for Tolling Operations manages the daily operations of multiple programs, serves as primary contact for our client partner, and provides frequent and comprehensive information about the performance of all program’s operations to all stakeholders. Ensures performance metrics are continuously met and that staffing is appropriate for contact patterns. They ensure stellar customer care is provided at all times and on all levels.THIS ROLE IS LOCATED ONSITE IN AUSTIN, TX — RELOCATION AVAILABLEIf you do not already live in the Austin area, we are willing to relocate the right candidate and provide the resources necessary for a successful transition to living in the Austin, Texas community.Basic Responsibilities: Provide the organizational structure and processes to ensure ability to deliver on client requirements in a timely and quality driven mannerOversee the development, preparation and management of the budget for the program as well as projecting and analyzing said budget(s)Oversee support activities and coordinate the efforts of supporting functions to ensure service deliveryReview performance results and provide operational expertise to client senior management teamServe as point of escalation to resolve program issuesEnsures corporate and client policies and procedures are adhered to consistentlyDevelop and present action plans to address gaps in performance resultsBasic Skillset: Excellent conflict management skills for the purpose of resolving escalated employee and customer complaint issues.Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts.Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.Demonstrated ability to clearly and concisely express ideas and concepts verbally and in writing and adopts writing style and language to fit the situation/audience.Solid problem-solving skills for the purpose of solving issues related to team performance.Demonstrated leadership skills to effectively develop and lead a high performing team in the meeting function/department/company short-term goals and objectives.Demonstrated change management aptitude and ability. Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes.Ability to think strategically and identify critical success factors when developing strategy and plans for assigned area of responsibility.Ability to proactively develop and maintain solid business partnerships to ensure success in balancing the department and customer needs with the legal and financial expectations of the organization and ensure needed business outcomes.REQUIRED EXPERIENCE: Minimum of seven years’ experience in the toll or revenue collection industry or similar industry, with high-volume transactional operationsMinimum of five years of senior management responsibility for major projects, with at least one project of five million dollars or more in value.Job Type: Full-timePay: $90,000.00 – $125,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offRelocation assistanceRetirement planVision insuranceSchedule:Monday to FridayAbility to commute/relocate:Austin, TX: Reliably commute or willing to relocate with an employer-provided relocation package (Required)Experience:toll or revenue collection or similar industry: 7 years (Required)Tolling Operational Management w/ high dollar value projects: 5 years (Required)Work Location: One location|
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