| Job Description : |
Responsibilities
Diagnostic Laboratory Services, Inc. (DLS) is Hawaii’s largest locally owned and operated medical testing laboratory. DLS is considered a leader in the Hawaii, Guam and Saipan communities we serve. As an integral part of the patient care team, DLS uses state of the art testing and value-based informatics to promote optimal patient care and positively impact patient outcomes.
SCHEDULE
Regular Full-Time Position
Must be available Monday through Friday from 8:00am to 5:00pm.
Must be flexible with schedule changes to meet operational needs.
JOB SUMMARY
Manages project initiation, planning, execution, control, and closure. Works concurrently on multiple projects varying in size, scope, risk, and visibility. These projects will likely involve multiple departments and stakeholders with diverse and conflicting needs and will require reporting and communication to various levels of stakeholders (staff, management, executives, etc.). Supports the performance of DLS’ project portfolio and the development of the organization’s project management maturity. Serves as a consultant and resource to management and departments in the use of project management/process improvement methods, tools, and techniques. This job is a progression job with different levels requiring additional responsibilities and qualifications.
DUTIES AND RESPONSIBILITIES
Listed below are major duties and responsibilities of this position in order of importance. Essential job functions are identified with an *.
Manages DLS’ projects (70%) *
Communications Management: Create and deliver presentations and employ standard Project Management Institute (PMI) tools and processes to solicit stakeholder buy-in, report on project status, conduct problem resolution, etc. Ensures all project-related communications are effective and understandable to the necessary audiences.
Project Development: Receives high-level business requirements and develops detailed requirements. Creates detailed project plans and establishes schedules based on deliverables vetted through team requirements, risk, and benefits realization assessments. Develops methods, procedures and quality objectives, including metrics for assessing progress. Forms project teams, and prioritizes efforts. Further defines estimates for financial, physical or human resources to support long-term efforts.
Benefits Realization: Consults with financial, revenue management, operations, and other appropriate staff to obtain necessary data/information for project planning, analysis, evaluation, and implementation of expected benefits
Quality Control/Improvement: Monitors project milestones and critical dates, scope, cost and quality to identify potential risks. Initiates ways to resolve schedule and other project-related issues. Assesses variances from the project plan, gathers metrics, and develops and implements changes as necessary to ensure the project remains within its specified scope and is within time, cost and quality objectives. Conducts project review and closure at project completion to confirm acceptance and satisfaction. Keeps management apprised of all problems/issues and corrective actions.
Leadership: Provides work direction and leadership on assigned projects, including scheduling, assignment of work, and review of project efforts. Continuously provides the team with constructive feedback as it pertains to project performance. Provides some coaching and mentoring of staff.
Team Coordination: Conducts project kickoff meetings, communicating individual roles and project expectations and ensuring that all project team members have the tools and training required to perform effectively. Develops and maintains a productive working relationship with project stakeholders.
Vendor Management: Manages relationship with external vendors working to support project requirements. Assesses performance against the project’s milestones/schedule, metrics, scope, and quality as defined by contract specifications. Acts as a liaison between the business client and vendor.
Advises and supports the development of the organization’s project management maturity level (15%) *
Contributes to the definition and maintenance of DLS’ project management standards, processes, and tools.
Advises and serves as an internal consultant to management, leaders, and teams in the best use of project management disciplines and approaches.
Provides project management training as appropriate or directed.
Leads and/or facilitates process improvement initiatives and efforts (10%) *
Seeks and evaluates process improvement information, materials, and methods to match organizational and department needs. Adapts them to use in the execution of process improvement projects.
Provides project follow-up to monitor the progress of planned improvement implementation to assure timely action, appropriate management support, and achievement of expected benefits. Uses appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements.
Develops reports of process improvement activities including accomplishments, participation, projected activities, and anticipated needs.
Serves as a resource in process improvement activities.
Supports the performance of DLS’ project portfolio (5%) *
Analyzes proposed projects and initiatives, identifies opportunities, analyzes risk factors, and makes appropriate recommendations.
Conducts analyses of projects, including but not limited to: research, feasibility studies, cost/benefit analysis, impact on operations and the organization, and short- and long-term financial projections.
Consults with financial, revenue management, operations, and other appropriate staff to obtain necessary data/information for project planning, analysis, implementation, and evaluation at the project proposal level.
Contributes to the production of project portfolio performance reports; and communication of project status and metrics.
Takes on supplemental assignments that will improve DLS’ project portfolio management.
Integrates multiple project plans into one master program or portfolio schedule.
Project Manager II Duties and Responsibilities (in addition to Project Manager I)
Leads and directs high-priority, high visibility, and/or high risk projects, which often require considerable resources and involvement of multiple departments, organizations, and stakeholders.
Develops and drives project management and/or process improvement best practices and ensures best utilization of standard methodologies, processes, tools, and reporting metrics.
Regularly assesses organizational needs and initiates development of training curriculum and conducts training in project/portfolio management.
Coaches and mentors new project managers.
Performs project reviews and project manager assessments, which could lead to a Co-PM assignment
Project Manager III Duties and Responsibilities (in addition to Project Manager I/II)
Motivates and develops cross functional teams using PMI standards and tools.
Manages and influences team to obtain consensus.
Motivates and develops cross functional teams using PMI standards and tools.
Develops and executes long and short-range plans overseeing and being responsible for all aspects of a project and/or program for managing scope, risk, cost, schedule, internal staffing, outside vendors, and contractual deliverables.
Proactively analyzes and mitigates new and complex project related problems and impediments and creates innovative solutions
Drives decisions when difficult tradeoffs must be made; by serving as a role-model for navigating problems using an analytical approach and a calming demeanor.
Performs other duties as required.
Job Expectations:
Has a solid understanding and experience applying PMI standards and tools. Requires no supervision or assistance, performs with speed and quality, and is able to lead and influence others.
Supports organizational performance and strategy by providing information and contributing to quality improvements. .
Communicates relevant information to team members, supervisor and other appropriate people in a timely and appropriate manner.
Observes all safety and health regulations and works in accordance with DLS safety policies and procedures. Reports unsafe actions/conditions and injuries to supervisor promptly.
Identifies and analyzes problems; makes decisions and takes appropriate action(s).
Assists internal and external customers with questions, concerns, problems, etc.
Maintains a positive work climate and effective working relationships with internal and external customers.
Maintains attendance as scheduled/assigned, consistent with DLS policies and procedures.
Attends and/or participates in activities such as but not limited to meetings, required in-service programs, continuing education, and competency assessments.
Models the behaviors consistent with the mission, vision and shared values of the organization
Maintains confidentiality of information in accordance with company policies and procedures.
JOB DEMANDS
Communication Demands:
Strong presentation skills, with the ability to effectively communicate complex information and make recommendations to high-level decision makers.
Able to speak, listen and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
Able to effectively speak before groups of internal and external stakeholders.
Typical Physical Demands:
Requires manual and finger dexterity; and hand-eye coordination.
Requires corrected vision and hearing to normal range.
Requires sitting for period up to two (2) hours without a break.
Requires keys intermittently for up to four (4) hours a day.
Requires occasional lifting and carrying of supplies weighing up to thirty five (35) pounds.
Requires ground and air travel.
Typical Working Conditions:
Works in a well-lighted heated and/or air conditioned office setting with adequate ventilation.
Exposed to moderate noise levels common to an office setting with computers and printers.
QUALIFICATIONS
Education:
Required:
Bachelor’s degree from an accredited college or university.
Preferred:
Bachelor’s degree in Project Management, Business Administration, Economics or Quality.
Experience:
Project Manager I:
Required:
At least two (2) years of project management or team leadership experience, preferably in a clinical or healthcare environment.
Basic skills with MS Office software (Word, Excel, PowerPoint and Outlook)
Preferred:
Experience with using project management techniques and tools.
Experience in Lean Thinking, Six Sigma or other process improvement discipline.
Experience leading shared-functional teams comprised on various levels (staff to executives).
Project Manager II (In addition to Project Manager I requirements):
Required:
At least four (4) years of project management experience, including leading projects of complex size, scope, risk, and visibility and involving stakeholders from multiple business functions / geographic locations.
Experience in strategic planning, risk and benefits realization management, and/or change management
Theoretical and practical project management knowledge, including proficiency in project management tools.
Preferred:
Experience with developing and/or operating an enterprise project management office (EPMO).
Experience in developing training programs and materials.
Project Manager III (in addition to Project Manager I and II requirements):
Required:
Demonstrated experience in applying PMI standards and tools without supervision or assistance for at least six (6) years resulting in successful execution of multiple and complex projects run simultaneously.
Demonstrated experience to lead and influence others showing advanced meeting facilitation and coaching skills to enhance project team performance.
Demonstrated experience to perform with speed and quality producing accurate deliverables, schedule, risk, and benefits realization.
Proven ability to work with a diverse group across business units to elicit both technical and business process requirements.
Ability to leverage business acumen to evaluate strategic business objectives.
Ability to present to a diverse audience (staff to executive management).
Experience in developing and providing Project Management training, including expert knowledge in all project management tools and process groups.
Intermediate skills for MS Office software (Word, Excel, PowerPoint, and Outlook).
Certification:
Project Manager I &II:
Preferred:
Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification.
Project Manager III:
Required:
Project Management Professional (PMP) certification. Certification must be kept current as a condition of continued employment.
Skills:
Working knowledge of project management processes and tools.
Working knowledge of process improvement practices, FOCUS PDSA method, and quality tools.
Strong analytical and problem-solving skills.
Strong leadership and stakeholder management skills, with the ability to work as part of a project team.
Ability to set priorities and make independent decisions with minimal supervision.
Excellent customer service skills.
Ability to work independently and as part of a team.
Intermediate personal computer skills including MS Word, MS Outlook, MS PowerPoint
Highly proficient in the use of MS Excel and databases to collect, compile, and analyze data.
Ability to manage time and other resources effectively.
Ability to handle disputes and resolve conflict.
Ability to plan, implement, and manage organizational change.
Equal Opportunity Employer/AA/Disability/Vet |
