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| Job Category : | Management |
| Company Name: | Removery |
| Position Name: | Regional Manager |
| Location : | 5920 Roswell Road Northeast, Atlanta, GA 30328 |
| Job Description : | About RemoveryJoin us in our journey of normalizing tattoo removal around the world! Removery is an innovative, collaborative laser tattoo removal company formed by industry experts from North America’s four largest and most trusted removal brands. We take pride in our mission to help others embrace change and make a real difference to people’s lives by supporting them through their tattoo removal journey.Removery was formed in 2019 through a combination of four of the leading tattoo removal brands in North America. The underlying businesses have operated a combination of 20+ years and have performed more than 250,000 treatments, enabling us to offer clients an unrivaled treatment experience. We use best in class technology utilizing innovative PicoWay® laser equipment to remove tattoos safely and effectively. The foundation is in place to build a network of 250+ locations across the US, Canada, and Australia over the next 5 years.POSITION OVERVIEW: Reporting to the Director of Operations, the Regional Manager will lead the allocated region in providing outstanding tattoo removal services to our clients and drive operating results. The role will include broad operational and people management for the region and be focused on business outcomes through activities and analysis by driving leads through local channels, improving selected KPI metrics including show rates and conversions. Regional Managers are responsible for adequately and appropriately allocating resources to sites such that Removery objectives in staff costs are met. Additionally, you will be expected to contribute to and implement process and policy to optimize the operations of Removery locations. These include processes related to CX, consultation, treatment, follow up and reviews as well as community events. The Regional Managers will also contribute to and implement policy manuals and ensure compliance to all operational policies.RESPONSIBILITIES: Provide leadership, inspiration, coaching, mentorship and guidance to your team members to achieve engagement and drive business resultsMonitor and drive positive outcomes of operating metrics (KPI’s) including leads, conversions to consult, package, Tx, show rates, cancellations, artist referralsWork with Team Leads, Regional Team(s), Director of Operations, and COO to develop targets and goals for studios within region and establish annual budgetsPartner with VP of Clinical Ops and clinical team to identify training needs and ensure clinical targets and outcomes are being deliveredMonitor and analyze monthly P&L reporting for region and develop action plans where appropriateCo-ordinate regular and timely regional team meetings and any team 1:1 meetingsLead and implement new initiatives, gaining buy-in from team members on why changes are positive, and ensure standards are maintained across your regionAnalyze client feedback, develop and implement any training or change programs to improve the CX where appropriate; Continuously assess and identify opportunities to enhance client experienceLead and implement new initiatives in partnership with the support team, and ensure proper communication to team members within your region and executionRepresent Removery brand and cultureInspire team growth through targeted performance management and individual development plans to promote an environment of accountability and engagementMonitor, measure, and hold teams accountable for execution of operational expectationsAdditional responsibilities, as needed, to set your locations and the business up for successResponsible for overall plan to execute artist relationships in region o Develop new relationships, nurture existing relationships o Develop targets for referralsProduce reports for region on relationships statsLead the local area marketing planUnderstand the local communityIdentify opportunities to develop relationships within community ie: sponsorships, educationLiaise with marketing team to develop any collateral for regionManage the distribution of any promotional material, report on this where possibleProvide training for team(s) to successfully maintain marketing programsEnsure optimal time management of human resourcesIdentify any training or career development needs and work 1:1 with team members to ensure optimal engagementIdentify and communicate team capabilities to leadership and create an environment of talent development within your regionLiaise with Location Development team in identification and management of the new location openings within your regionAid in on the ground project management for new location projectsAttend weekly updates for all projects in regionsPartner with marketing to develop launch plan that is appropriate for the locationVisit sites and provide updates to team when requiredProvide site visit recap for archivesQUALIFICATIONS: Passion for the tattoo removal industry and desire to grow the business with a focus on driving culture and engagement throughout the teamPrevious leadership experience overseeing multiple locations requiredMinimum 3 years’ business experience with focus on developing relationships, customer experience, business development, marketing and communications environments, and achieving positive operating resultsA natural talent for motivating, building, developing and leading diverse teams committed to helping others grow and develop in their roleSuccessful track record of building teams and developing strong talentHistory of creating cultures of exceptional customer experience and operational excellence through the execution of goals and objectivesStrong connectivity and understanding of client needsDevelop and implement solutions, resourcefullyExcellent Corporate communications and ability to work across teamsAbility to focus on results and deliver outcomes in agreed timeframesBusiness development focused, with strong financial acumen and analytical skillsPlanning, prioritization and organizing skillsCreative and proactive approachSkilled at providing and receiving constructive feedback for the betterment of self and othersOpen and willing to change with a strength in describing the reasons for changeEmpathetic toward team members and disciplined in achievement of goalsProven ability to develop, manage and implement new business initiatives and change programsWillingness and proven ability to be resourceful and solution-orientedAbility to work with minimal supervision and direction, and quick to learnHardworking and committed to our brand goals and your team’s successFlexible working hours with the ability and willingness to travel 50-75% of the time, with consecutive overnight staysRemovery is proud to be an equal opportunity workplaceJob Type: Full-timeBenefits:Dental insuranceHealth insuranceLife insurancePaid time offReferral programVision insuranceSchedule:Monday to FridayOn callSupplemental Pay:Bonus payExperience:Business Strategy & Management Occupations: 2 years (Preferred)Work Location: One location |
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