|Job Description :
||ABOUT THE ROLE
Interior Define is seeking a Regional Manager (RM) to play a key role on our Sales team. The RM oversees a portfolio of showrooms (Define Studios) in a defined geographic territory, working directly with our sales team, Sr. Director of Sales Operations, and the VP of Sales.
The RM will oversee all aspects of the business including financial performance, customer experience, implementation of company directives and vision, operational excellence, and talent management. RM’s are expected to be the voice of the store teams and are essential in a cross-functional capacity to elevate the store experience and ensure that Interior Define brand standards are met in all markets. The RM will report directly to the VP of Sales.
At our core, Interior Define is a people first company. We are committed to building and empowering a team that is diverse, equitable, and inclusive across all facets of individual identity; promotion collaboration, shared learning and contributions to our respective communities. We are proud to be an equal opportunity employer.
You are excited about building an innovative brand that prioritizes elevated customer experience
You have experience managing multiple diverse teams and can cultivate collaborative team growth and development
You have a drive for results and you’re proactive about generating new strategies/ methods to drive business growth
You are solution-oriented and come with an entrepreneurial spirit to meet and exceed financial targets and can quickly identify and overcome obstacles for your team
You are detail-oriented and capable of managing the nuance of multiple stakeholders’ needs through close coordination with sales, operations, marketing, and customer experience teams
You know how to manage a project end-to-end and can keep team members on stringent timelines throughout that process
You are comfortable communicating with all levels of the organization and you’re comfortable giving direct feedback and having challenging conversations
You adapt to each situation quickly and are able to drive full ownership of your work. You jump in and you solve problems. You are able to troubleshoot quickly, but also know the right times to ask for help
You are adept at change management and are capable of getting buy-in from your team and helping them manage through ambiguous situations
You look for opportunities to make things better and faster (without compromising quality)
You are customer focused. Our brand revolves around delivering an exceptional and differentiated customer experience. With that, you aim to make each customer experience better and will never settle for “that is good enough”You are a team player and are capable of empathizing with others. You consider yourself to have an above average “E.Q.”
Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required on or before the start date.
Analyze regional business results and provide solution-oriented strategies to sales leadership and executive team
Constantly engineer and pilot new sales flows, tactics and engagements alongside your team in order to improve processes and performance
Share wins and tactics across regions and commit yourself to helping up-level the sales team as a whole
Conduct regional store visits and regularly report on findings to the Sr. Director of Sales Operations, VP of Sales, and corporate partners
Regularly meet with and hold store teams accountable for performance and growth, talent management and development, brand awareness, product knowledge, and employee engagement rates
Partner with CX and the entire sales team to offer best in class service to our clients
Partner with the New Store Opening team and go on-site for new store openings in the region
Partner with General Managers, Human Resources, and sales leadership to identify performance opportunities and implement and oversee performance improvement plans
Partner with Merchandising and Tech in order to provide valuable customer feedback and contribute to strategic initiatives across functions
Maintain a pipeline of talent for internal promotions, and heavily focus on Design Expert and General Manager development for next level opportunities
Manage employee retention and partner regularly with recruiting and human resources to identify talent opportunities, and prioritize recruiting efforts
Lead all recruiting, training, staff development and succession planning for the region
Create an inclusive workplace culture by adhering to our core values and brand ethos
ABOUT THE CANDIDATE
5+ years of management experience in a high-volume, complex business. (Bonus points if you have experience in startup DTC brands.)
You are an entrepreneurial self-starter who is passionate about trying new things, consistently delivering results, and thinking outside the box to achieve goals
You are an inspirational leader to your team and able to manage through change and capture buy-in from your direct reports. You are a team player and you demonstrate servant leadership, putting others before yourself
You are highly adaptable and excited to work in a startup environment
You are a clear, effective communicator
Willing to travel up to 40% of the time
We encourage you to apply even if you don’t meet all the outlined requirements. We love meeting talented individuals who are excited about our brand and eager to grow in a startup environment.
ABOUT THE COMPANY
Shopping for a sofa is one of the most important and emotional purchases anyone makes for their home. Your sofa sits in the center of your home, anchoring your space and influencing the way you interact with friends and family for years. Despite the significance of this purchase there was no brand making the experience more comfortable.
Interior Define is revolutionizing the way people shop for furniture (beginning with sofas). Through a vertical, made-to-order production approach and e-commerce focus, Interior Define crafts exceptional, customizable sofas and offers them for attainable prices. Interior Define makes customization easy: sofas can be tailored by size, fabric, configuration, leg style, and sit. Your space is unique. Your sofa should be too.
40% employee discount
$1000 Sofa Credit at 6 months (can be combined with employee discount)
Unlimited vacation policy
Sabbatical program after 5 years of service
Training & Development budget
Monthly Mental Health Days
Company sponsored Headspace account
14 week paid Parental Leave
Fun work environment and team culture