|Job Description :
||Department: Practice Operations
Job Title: Regional Operations Manager
Reports To: Director of Practice Operations
Supervisory Responsibilities: Responsible for oversight of all assigned locations and regions, AC Office Managers, and providing appropriate direction to PSA owners. Accountable for performance and goals within assigned locations and regions.
Classification: Salaried, Exempt
Job Purpose: To provide operational support to Avance Care locations through project communication, new and improved workflows, and making sure Office Managers are set up for success. To drive results within assigned locations and regions through collaboration, leadership, establishing action plans to meet metrics and goals.
Essential Duties and Responsibilities
Accountable for performance of clinics within region in achieving and maintaining clinical practice excellence and outcomes, business targets, and customer service expectations, adherence to protocols and practice guidelines, and compliance within locations to Avance Care standards.
Work in partnership within matrix regional pod structure to ensure effective support for locations HR, IT, financial, and marketing needs. Serve as single point of contact in coordinating matrix leadership.
Proactively monitors, creates strategies, and plans, and ensures timeline implementation of action plans to maintain performance (Quality, Compliance, business metrics, and customer support).
Partners with practices at the owner and management level within region to develop and implement staffing plans that meet the needs of the practice and goals of the business. Collaborates with other regional members to ensure that there is consistency in staffing levels and scheduling approaches.
Continually evaluates effectiveness of operational programs and protocols and identifies opportunities for system, operational, and process improvement within these areas.
Accountable for effective professional bi-directional team, matrix, leadership, and practice communications. Reinforce messaging to support organizational priorities and initiatives. Consistently model Avance culture and value in interactions with locations and team.
Accountable for ensuring locations are adhering to best practice in professional standards, performance metrics, and customer services that is aligned with organizational standards and values.
Participate in development of strategies and assess outcomes that are consistent with continuous process improvement. Skilled in executing PDSAs and other approaches to ensure consistent success.
Demonstrates fiscal responsibility to ensure cost containment to financial targets and budgetary needs.
Works in partnership with Senior Leadership, partners within regional pod, and other operational leaders to identify and implement growth initiatives and operational improvements.
Ensure utilization (both individually and within locations) of appropriate business tools, systems, business dashboards, etc. in accordance with organizational goals.
Provide visionary thinking and guidance to locations within region.
Critically analyze regional issues after reviewing data available. Proactively address these issues or escalate as appropriate.
Utilize change theory to plan and implement organizational priorities within region.
Create an environment that facilitates the team to implement actions that will produce sustained results.
Additional Duties and Responsibilities
Accomplishes all tasks as assigned or become necessary
Experience, Education and Licensure:
Minimal education level for this type of role would be consistent with a Bachelor’s Degree, or equivalent experience.
5+ years demonstrated progressive operational leadership experience in a healthcare setting
Clinical experience or certification (MA, CNA, etc.) preferred
Knowledge, Skills, and Abilities:
Ability to read and interpret documents such as professional journals, safety rules, operating and maintenance instructions, procedure manuals, and government regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from managers, employees, clients, customers, and the general public
Ability to interact and communicate with a variety of people, both on a one-on-one basis and in meetings and group presentations
Ability to relate to and work with ill, emotionally upset, and sometimes hostile people
Ability to anticipate and react calmly to emergency situations
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to make independent decisions and delegate responsibility and duties
Ability to follow direction
Ability to think logically in order to troubleshoot, analyze situations, and make appropriate decisions
Proficient computer skills, including working knowledge of Microsoft Office Suite, e-mail systems, and web-based programs
Ability to handle multiple tasks simultaneously
Excellent supervisory, managerial skills
Excellent leadership qualities
Knowledge and understanding of how for-profit medical practices run
Knowledge and understanding of medical billing and coding
Ability to communicate well in writing and in person. Ability to read and interpret common medical, billing, and business terminology.
Expectation of Employee
Understand, follow, and enforce Avance Care’s policies and procedures, as documented in the Policy and Procedure Manual
Maintain company confidentiality in all areas
Develop and maintain effective working relationships with providers, employees, co-workers, and management
Maintain the professional image and polish expected of all representatives of Avance Care
Work at least 40 hours each week
Work as a team player