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|Job Category :
||Reverse Logistics Operations Manager, Devices and Services, Nest
|Job Description :
||Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; Atlanta, GA, USA.
Bachelor’s degree or equivalent practical experience.
5 years of experience in reverse logistics.
Experience managing ASPs, operations, returns, and process development.
Experience with cross-functional leadership and operating within a matrix organization.
Experience in consumer electronics across all phases of reverse logistics operational management.
Knowledge of repair and service operations.
Knowledge of global operations.
Ability to influence peers and managers in cross-functional and global teams.
Creative problem solver with desire to develop and grow business opportunities.
About the job
The Reverse Logistics team at Google Hardware is responsible for delivering innovative and cost effective post-sales experiences for customers to love and be loyal to our Google brand. You will join a dynamic, creative, rigorous, and fast-growing team that defines the service offerings for products that stretch from Phones to device and services.
In this role, you will be the primary manager of our reverse logistics operational support for our Nest brand of Google Hardware. Your efforts will directly focus on management of, strategic service development, cross-functional engagement, compliance, and reverse logistics operational service delivery. You will work with cross-functional teams from both inside and outside of reverse logistics to include strategy, planning, service engineering, and finance to deliver cost effective operational solutions across the product portfolio.
Google’s mission is to organize the world’s information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user’s interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people’s lives better through technology.
Manage global operational strategy for Nest products to include developing, implementing, and managing reverse logistics service operations.
Direct engagement with ASP’s to ensure service delivery aligns with Google expectations and contracted obligations.
Manage the setup of reverse logistics operational strategy within the global supply chain to enable and foster growth of Nest products.
Facilitate expansion of Right to Repair within the Nest product portfolio and ensure operational processes align with capabilities.
Partner with Reverse Logistics leadership teams to develop operational and resource requirements in support of expansion and growth.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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