Job Opening for Senior Manager – Client Service in ADP (Tempe, AZ)

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Job Category : Management
Company Name: ADP
Position Name: Senior Manager – Client Service
Location : Tempe, AZ
Job Description : **NOTE ** This position can be based in one of the below office locations. For current internal talent , the hiring manager may consider currently homeshored talent . Maitland, FL Alpharetta, GA Aurora, CO Tempe, AZ Position Summary: The Compliance Team at Total Source has responsibility to manage a team as it relates to complex regulatory compliance, including but not limited to, Payroll Compliance, I-9, E-Verify, and SOX related initiatives as well as remain compliance to the PEO/CPEO service model. They will need to collaborate with ADP and HRO/Total Source leadership to drive strategy, and service/process enhancements, The team offering supports over 500k worksite employees and 15k client. Essential Duties & Responsibilities: Manage Daily Activities – manage associates responsible for achieving internal and external service and operational standards. Monitor cases, service level agreements (SLAs) and client satisfaction. Utilize tNPS, NPS and additional channels to identify opportunities for coaching and ability to perform at set standards. Serve as point of escalation for items requiring additional support and oversight. Process Improvement – Analyze operational workflows and processes and develop standards, policies, and procedures. Drive continuous process development, improvements, and refinement, including development of standards that drive excellence, measurable results, scale and consistency. Ensures staff training is completed to capitalize on standardized processes and service standards. Talent Development & Engagement – Lead and inspire team (including contingent associates) to deliver exceptional quality service to clients on compliance activities. Drive associate engagement, retention, talent/career development, performance coaching and appropriate programs to enhance the service experience and technical expertise. Handle personnel duties for department including selection recommendations for salary increases and promotions. Compliance/Risk Management – Risk mitigation through development and application of effective controls, communications, reporting and checks & balances to reduce financial exposure and liability. Strategy and Business Advancement – Partner with business development, sales and strategy to identify service and product offering, and definition. Participate in enhancement projects to improve customer service and retention. Vendor Relationship and Internal Partnership Management – manage operations and services. Leads relationships with vendors as appropriate (ERC). Works with vendor on identified areas of opportunity contributing to continuously improving performance excellence. Education & Experience: Required Bachelor’s degree Must have excellent verbal and written communication skills Required 5 – 8 Years Directly Related Experience. Prior experience with payroll/state compliance, I-9, E-Verify and associate development required Must be detailed oriented, highly organized, and possess excellent time management skills. #LI-IB1 FPC, CPP, PHR a plus. We believe in good faith that compensation for a successful candidate based in Colorado would be between the range listed below. In the state of Colorado, we are offering the following benefits (subject to change): Salaried and hourly workers who work on average 32 or more standard hours per week: Medical, Dental, Vision, Life Insurance, 401(k), Charitable Contribution Match, Holidays, Personal Days & Vacation, Student Loan Repayment Program and Paid Volunteer Time Off Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.
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