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Job Category: Sales & Success Enablement
Slack is seeking an experienced Sr Manager, Sales and Success Onboarding to join our incredible Sales & Success Enablement team during a supremely exciting time for our company. Slack is experiencing rapid growth, so we’re looking for someone who truly thrives in a fast-paced environment.
The Sr Manager, Sales and Success Onboarding is critical to our company’s success. As a leader and builder of a talented team of Enablement professionals, you will drive alignment and strategy across our Global Onboarding programs for Sales and Success field and leadership team members.
As the Sr. Manager Sales and Success Onboarding , you’ll partner with Sales & CS leadership, Product Leadership, Sales and Success Operations, Marketing, People Teams, and the Global Enablement team to define strategy, drive execution, and communicate business impact. You build for scale. You design agile plans, rally cross-functional teams, and deliver programs that are as delightful as they are impactful.
You are an inspirational leader who inspires employees around our product, methodology, customers, and our mission. You are a savvy strategist who can navigate complex structures and rapid change with ease. You protect, guide, and coach your team with passion and patience; a thoughtful, empathetic leader and colleague who isn’t afraid to jump in and support the team’s success.
Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and aspire to be a little better every single day. In our work together, we aim to be smart, humble, hardworking and, above all, collaborative. Our team embraces transparency, authenticity, creativity and craft. If this sounds like a good fit for you, why not say hello?
What you will be doing:
Simplification and scale are at the forefront. As part of the broader Salesforce family, Slack has a unique opportunity to re-imagine our Global Onboarding programs, curriculum, and delivery mechanism. You will lead this effort, guided by an abiding belief in the criticality of relevant, inspiring, inclusive, and actionable new hire experiences for all. Along with your talented team, you will develop a holistic approach for an agile, adaptable, measurable, and robust onboarding experience for all Sales and Success roles. Most importantly, you’ll inspire our teams to achieve incredible results.
As a thought leader, you’ll look at the big-picture strategy and the implications of onboarding as you build and implement strategy. In addition, you will:
Manage a global team (direct reports and matrixed) of learning designers, facilitators, and operations support.
Build and scale Onboarding content for all new hires (Sales, Success, Solutions) for Onboarding (0-3 months). Inside each area, you will document what specific actions we expect them to take, provide them with a guideline on the mechanisms should they use, and how should they use them
Develop a robust process for content intake, refresh, and delivery.
Lead onboarding end to end: admin, strategy, content design, content build, testing, launch, delivery, and measurement.
Onboarding operations: document the end-to-end onboarding processes and identify opportunities to streamline and simplify enrollment, communication and measurement
Develop and manage an “everboarding” strategy, including rationalization and refresh of role-based learning tracks for key Sales and Success roles.
Ensure programs are properly scoped and resourced, and working team members are engaged, informed, and accountable to key responsibilities.
Manage timing of content delivery as competing priorities arise.
Identify opportunities for improvement and see around corners as we continue to invest in and evolve our Sales and CS GTM strategy.
Be a force of positivity; build and communicate culture to foster employee belonging
Be curious and inclusive. Learn quickly, stay agile, and leave ego at the door. We win together .
What you should have
Experience building scalable end to end onboarding programs for field teams of 1,000 or more located around the world
Proven experience hiring, coaching, and evolving a matrixed team.
Strong project management skills to manage and sequence multiple ongoing workstreams.
Embrace ambiguity and enjoy finding order and simplifying process
Experience within a high-growth, Technology Company would be beneficial.
Exhibits sound business judgment and has a proven ability to influence others.
Comfortable working in a fast-paced, dynamic, team environment
Highest degree of integrity and collaboration.
You’re organized and realistic when managing your time. You work best under a little bit of (drama-free) pressure.
For Colorado-based roles: Minimum annual salary of $128,000. This base pay is for illustrative purposes only. This position is eligible for additional compensation and benefits including: incentive compensation; health benefits; flexible spending account; retirement benefits; life insurance; commuter benefits; paid time off (including PTO, emergency time off, paid sick leave, medical leave, volunteer time off, civic duty leave, bereavement leave, floating holidays and paid holidays); parental leave and benefits; mobile phone and internet allowance; perks stipend; and other employee perks and benefits.
The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. The company also reserves the right to amend or modify employee perks and benefits at any time .
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