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|Job Category :
||Senior Product Manager, Terminal Solutions
|Job Description :
Life At Planet
Do you love putting smiles on faces? Do you want to work in an environment that is obsessed with making customers and employees happy? Do you want to be part of a global mission to revolutionise commerce and payments? Do you want to be working in a progressive organisation with the ambition to be the global player in what we do? If you do, then this role could be for you….
Here at Planet we are extremely proud of our heritage of over 30 years. And it is what makes us a unique payment partner for many of the world’s most prestigious brands. We don’t just provide world class commerce and payment services, we generate revenue for our customers, and we help them grow. In the early days, we set out to simplify the complex payment process of VAT refunds for international shoppers in Europe. Fast-forward to today, and our single payments platform is unique in the industry – the only one that offers acquiring, processing, digital wallets, VAT refunds and currency conversion services. We have recently integrated several other tech businesses – Protel, Hoist, Datatrans, Proiximis – to help us to continue to grow and dominate the market as we set about our mission of being a world leader. And with strong Private Equity Investors from Advent International and Eurazeo, we are well set up to win.
We know that it’s our people that differentiates who we are and what we do…and that is why we are keen to hire world class talent like you.
The Senior Product Manager for Terminal Solutions will have accountability for product managing the Group’s range of terminal solutions across multiple hardware suppliers.
He will be working closely alongside Commercial, Financial and Technical colleagues.
He will share accountability for the terminal product roadmap with the Product Director and be a subject matter expert on all aspects of terminal hardware and the associated software deployed.
It will be a requirement that the individual’s market knowledge be kept up to date through attendance to industry events, awareness of market trends and through frequent analysis of competitors.
What you’ll be doing
Manage the product relationship with all terminal vendors. Be the focal point of contact and escalation for relationship management for product development, release cycles and support related issues.
Own the product roadmap for all Planet payment terminal types. Document release management, product features, new terminal types with geographical and segment relevance.
Work alongside technical and relevant project teams on technical documentation and delivery items as well as the pipeline of related terminal product feature/functionality improvements.
Ensure Procurement and Stock Management teams are aligned with current product proposition and sourcing from 3rd party vendors. Work in partnership on pricing proposition ensuring commercial teams have required tools and data.
Work closely with commercial colleagues on terminal product knowledge training and where required play an active role in the presentation and selling of terminal solutions.
Work closely with Marketing team in ensuring the product features are accurately reflected in first class product collateral and relevant market campaigns.
Manage the customer experience facility and relevant exhibition and events to provide demos and expertise for all aspects of the terminal range with existing and potential clients.
Support the Product Director, Terminal Solutions in defining the core terminal product proposition across all market segments and geographies.
Be the go-to product expert on terminal solutions – both hardware and software related and the bridge between sales and technical, operational & financial teams to ensure an efficient product lifecycle and supply processes.
Maintain excellent working knowledge and insight of the terminal ecosystem – including suppliers, partners, markets, and competitors.
Who you are
Business/financial/technical/marketing university degree or equivalent would be valued.
Proven product manager experience or equivalent with a PSP, terminal vendor or similar.
A strong understanding of the customer present payment market, technologies, and the leading terminal brands.
Track record or working effectively with commercial and technical teams to successfully deploy product and improve client uptake.
Ability to take business requirement and translate them into detailed product specifications or enhancements.
Experience of product lifecycle, managing release cycles and backlog.
Analytical approach to complex problems, generating pragmatic solutions with consensus.
Excellent verbal and written communication skills with partners, customers, business and technical team members across the organization.
Strong interpersonal skills and an effective communication style.
Ability to effectively communicate and work in a distributed environment with colleagues located in different geographical regions across various levels of departments and organizations to facilitate meetings with business and technical audience.
Detail oriented planner with ability to manage workload, capacity and prioritization with a structured approach.
Pro-active and organized to function well and meet deadlines in a high-paced environment.
Fluent in English.
Any European additional languages are consider as an asset
What do we offer and why should you join us?
We don’t shy away from wanting to hire great people to deliver amazing things for our customers. And once you join us, we want to keep you motivated and engaged in our collective mission.
We don’t want you to worry about your pay and wonder if you can have it better someplace else. We follow the market and evaluate salary benchmarks through the year to make sure any salary increases remove any worries and keep you satisfied. We review pay annually to make sure we are paying you what you’re worth.
Growth and skills
We know that for some it’s about growing into more senior and exciting roles, and for others it’s about becoming a deep technical expert. No matter what your ambition, we are with you all the way. We know that investing in you is the way to keep skills relevant and you motivated.
Work from home? Work in the office? Have family and life commitments that mean you need flexibility? What we care about is what you deliver not where you work nor the hours you work. We know flexibility matters and that’s why we offer the flexibility that suits you and your lifestyle.
An array of people
We know that to win, our workforce needs to reflect the world in which we live and the customers we serve. We are proud that we have a culture where everyone and anyone can bring their whole selves to work.
Ready to meet us?
We hope this role sounds exciting and could be your next step. If so, we’d love to meet you – click the button to apply. Go on. Make our day.
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