|Job Description :
||Avesta Housing is a nonprofit affordable housing provider with over 45 years of experience as a leader in affordable housing development and property management in southern Maine and New Hampshire. Our organization is headquartered in Portland, Maine and currently has more than 98 properties and 2,700 apartments in its portfolio. We have a mission to improve lives and strengthen communities by promoting and providing quality affordable homes for people in need. We do this by focusing on advocacy, real estate development, property management, senior and assisted living, and home ownership. As a nonprofit organization, we care deeply about people – those who urgently need safe, affordable housing and those living in the homes we develop and manage. And we care deeply about our employees who work hard to support them. When it comes to our staff, we strive to create strong teams, meaningful career growth, and outstanding work environments.
POSITION SUMMARY: The Senior Property Manager is responsible for ensuring the financial, physical, and overall operational health of an assigned portfolio of properties. By collaborating with a property management team, the Senior Property Manager will increase cash flow by maximizing occupancy/revenue and minimizing operating expenses while maintaining the physical asset. While working to ensure excellent internal and external customer service and providing a quality living environment to all residents, the Senior Property Manager will establish a positive and productive working relationship with all departments, adhere to the agency’s Mission Statement and Core Values, and ensure the portfolio is in compliance with all regulatory requirements.
This position requires travel throughout Southern Maine and New Hampshire and has flexibility around working remotley and on-site.
Salary: $52,000-$58,000 annually
Supervise, lead, and mentor a team of Property Managers, Leasing Specialists, and Resident Service Coordinators, and collaborate with maintenance staff in managing the day to day operations of affordable housing communities, providing training, coaching, and motivation as necessary.
Adhere to all applicable state, federal, and agency rules, policies, procedures, and regulations at all times and serve as a resource on these guidelines to the property management team.
Monitor and maintain property financials, including:
Ensuring budgeted revenue, operating expenses, and cash flow goals are met monthly;
Collaborating with property management staff to conduct monthly variance reviews of financial statements;
Ensuring accuracy of bill packs, operating reports, and general ledgers, approving invoices, and processing bill packs;
Meeting established goals for budgeted revenue, operating expenses, and cash flow monthly, responding to variances, and ensuring compliance as necessary; and
Providing information as requested to regulatory agency personnel and others involved in monitoring of property financing.
Ensure optimal property financial health by managing processes such as:
Ensuring collection of rent and all applicable fees and/or resident charges, tracking delinquent accounts, arranging payment agreements, initiating and following through with legal proceedings for nonpayment and cause evictions;
Overseeing implementation of annual rent increases where appropriate, maximizing income in accordance with funding program guidelines;
Ensuring submission of bad debt and submittal of resident collections to the collection agency within established timeframes; and
Coordinating the submission of timely and accurate quarterly requests for replacement reserve draw requests.
Oversee resident move-out process, including completion of inspections and assessment of damage charges within established timeframe, and ensuring unit turn goals are met by collaborating with maintenance to coordinate unit turnover and schedule contractors as necessary.
Monitor building and grounds maintenance performance, including:
Assessing safety, security risks, cleanliness, curb appeal, preventative maintenance, and capital needs;
Communicating with maintenance staff regarding work orders, capital and property improvements, inspections, preventative maintenance programs, and resident issues; and
Approving orders for budgeted goods and services as appropriate or preparing documentation for approval by supervisors as necessary.
Follow Vacancy Protocol in order to ensure units are leased in compliance with site’s approved Resident Selection Plan and agency expectations through:
Collaboration with Intake staff to market upcoming vacancies;
Screening, processing and eligibility determination of applicants and approving applicant move-in files;
Ensuring friendly and comprehensive initial move-in process such as showing units, signing leases, turning over keys, and completing move-in inspections.
Ensuring timely and satisfactory completion of inspections such as annual unit, monthly site, and others (i.e. NH, REAC).
Monitoring lease expirations and ensuring annual re-certifications and lease renewals are completed within established timeframes.
Ensure regular compliance of properties, including auditing of new move-in files and existing tenant files and coordinating corrective action for compliance issues.
Serve as primary contact for property-related questions, including attending Board Meetings with prepared reports, assisting Board Members, preparing responses to management review requests, and ensuring accurate completion of quarterly investor reports as necessary.
Collaborate with Resident Services Coordinators, resident associations, and other groups to ensure the provision of activities for the property, including:
Assessing the needs and interests of residents;
Maintaining knowledge of activities and resources available within the local community; and
Engaging local resources to encourage a sense of community within the property and ensuring resident needs are met.
Work closely with Resident Services Coordinators to ensure effective and timely resolution of resident complaints and lease compliance issues.
Maintain resident confidentiality and good working relationships with residents.
Provide high level of customer service and ensure resident satisfaction through strong, open communication and follow through.
Embody core values of Avesta Housing at all times.
Must value and foster an environment that ensures respect, support and safety for all members of the Avesta community, and actively promote the expansion of ideas, perspectives, and understanding that comes from having a diverse and inclusive community.
Recommend efficiencies or areas of improvement when relevant.
Participate on committees as assigned.
Other duties as assigned.
College Degree preferred.
Thorough experience in managing multi-family housing.
Ability to travel.
Knowledge of general accounting principles.
Strong organizational skills and time management skills.
Excellent interviewing and communication skills.
Experience assisting disadvantaged people.
Ability to work independently and as part of a team.
Ability preparing contracts and monitoring budgets.
Excellent leadership, analytical and negotiating skills.
Proficient in use of Microsoft Office products.
Benefits: Excellent benefit package including employer paid health, dental, vision, 401(k) with immediate vested match, flexible spending and dependent care accounts, life, long and short term disability, paid holidays, paid parental leave, and generous earned time. Excellent working environment.