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| Job Category : | Management |
| Company Name: | CityMD |
| Position Name: | Site Manager at CityMD |
| Location : | 58 Broadway, Elmwood Park, NJ 07407 |
| Job Description : | The Site Manager is responsible for managing, overseeing and ensuring the successful administrative, financial and operational aspects of a CityMD site. Essentially, a Site Manager is accountable for delivering a(n):Patient-centric urgent care experience from welcome to departure of the facilityInviting and hospitable environment where staff are engaged, developed and invested in the vision and mission of CityMDExceptional experience where the patient will want to come back and refer their family and friends to CityMDEssential Functions/ResponsibilitiesPeople ManagementScheduling the front desk, scribes, medical assistants, and x-ray technician for the site (physician scheduling is not done by the managers) including operational, PTO, and Payroll hours; Assistant Site Manager will help in the scheduling process as neededUnderstanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is dischargedMonitoring patient flow, managing ongoing daily front and back office operations closely (e.g., making sure that a registered patient gets assigned to the correct exam room and that the doctors know, during busy periods, which patient within their zone is to be seen next)Opening and closing the siteSite ManagementSupervising, managing, monitoring, coaching, developing and evaluating performance of all staff on an ongoing basis in accordance with applicable performance standards (with the exception of the doctors)Implementing, monitoring and taking corrective measures to ensure that the CityMD culture is being observed at all times, by all employeesConducting formal performance reviews of all staff (other than physicians)Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as providing employees with formal write-ups and suggestions for improvement, and administering terminations as neededHolding departmental meetings and on-site training sessions as neededBusiness and Patient ManagementInteracting with all major vendors, sales representatives, and other visitors to the siteMeeting with patients to discuss any concerns regarding their visitMaintaining patient confidentiality in accordance to policy and procedure as well as HIPAA requirementsMonitoring the site expense budget and keeping purchases/expenditures within guidelinesInspecting facility on a daily basis for any structural, cosmetic or operational repairsFollowing-up with corporate departments (e.g., IT, Payroll, Aftercare, etc.) for support and escalation of operational and/or patient issuesCreating, analyzing and reporting on various business metrics such as, but not limited to: wait times, provider patients per hour, site NPS and survey comments, Yelp reviews, etc.Qualifications1-3 years of managing experience a must (urgent care, medical practice, hospital, retail, hospitality or restaurant industries)Bachelor’s Degree in Hospitality Management, Hotel/Restaurant Management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree)Happy and positive thinking, able to project this attitude around othersMust exhibit passion for outstanding results and compassion for those we work with and serveAbility to successfully multitaskGood computer skills (knowledge of a PC, Microsoft Office programs)Exceptional communication skillsGreat leadership qualities a mustAble to handle group dynamics (help bringing unity to a diverse group)Comfortable with constructive confrontation and counseling managementHas an entrepreneurial spirit and takes a proactive approach to business operationsBilingual language skills required or preferred based on site location.Additional InformationThis job will require long shifts, weekend, closing, opening shifts (will depend on schedule necessary at facility), and must work on-site.Physical RequirementsThe job may require, from time to time, lifting heavy objects on a regular basis, do repetitive tasks with few breaks, and require light cleaning. Heavy computer use required.Direct ReportsThe Site Manager will be responsible for directly managing the X-Ray Technologists, Medical Assistants, Shift Supervisors, Scribes and Assistant Manager(s).Benefits*A friendly and fast paced environment working with passionate peopleOutstanding growth opportunitiesPaid Time OffMedical, Dental and Vision InsuranceShort/Long Term Disability, HSA and Life Insurance401K plan with company matching contribution (after 90 days)Cash Bonus ProgramsOpportunity for Overtime hoursRecognition and rewards programs to recognize successful teamsOther Perks & DiscountsCommuter and parking discount program to help you save (using pretax dollars)Coffee, teas and healthy snacks!*Full Time Benefit Eligible Employees OnlyEqual Opportunity EmployerCityMD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.Job Type: Full-timePay: From $60,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountLife insurancePaid time offParental leaveTuition reimbursementVision insuranceSchedule:10 hour shift12 hour shift8 hour shiftMonday to FridayWeekend availabilitySupplemental Pay:Bonus payEducation:High school or equivalent (Preferred)Experience:Customer service: 2 years (Preferred)Retail management: 3 years (Preferred)Performance management: 2 years (Preferred)Work Location: One location |
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