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|Job Category :
||Store Manager – AT&T
||Texas City, TX
|Job Description :
||Store Manager is responsible for store profitability, sales, customer experience and leading/supervising/coaching all Retail sales Consultants. Store manager will inspire and engage employees through motivation and leading by example. Mobily encourages community involvement- we look to our leaders to understand the communities and customers that they serve. We offer a rapid pace in an ever changing industry. Strategic thinkers that champion change will thrive in this people focused sales- centric environment.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:Ability to deliver extra ordinary Customer Experience and Sales Attainment externally, and internally.Fully accountable for store implementation of The AT&T Retail PromiseFully accountable for execution of sales, service and customer experience initiatives in storeSupervise store personnel to: Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivityDemonstrate the right customer behaviors defined by Delivering an Extraordinary ExperienceEnsure every seller follows the Mobily Retail Experience and executes on all Learned Key Behaviors at all times:Consistently demonstrate excellent leadership and coaching skillsCreate a work environment where motivated people can excelOversee Store floor experience — Act as Floor GeneralOwn Customer Coordination, Welcome and Wait Time processSupport Team and assist with customer transactionsCoach and counsel personnel on “opportunities” with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performancePerform role plays with personnel on a regular basis to demonstrate “what right looks like”Facilitate weekly personnel training/educational sessionsMonitor the Customer Feedback Tool on a daily basisResolve or escalate appropriately any billing or service issuesEmployee Leadership and DevelopmentJob Type: Full-timePay: $50,000.00 – $86,000.00 per yearBenefits:401(k)Dental insuranceEmployee discountHealth insurancePaid time offVision insuranceSchedule:10 hour shift8 hour shiftSupplemental Pay:Bonus payCommission payEducation:High school or equivalent (Preferred)Experience:Retail sales: 2 years (Preferred)Retail management: 2 years (Preferred)Wireless Sales: 2 years (Preferred)Work Location: One location
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