|Job Description :
||Student Services Manager
Job Family: Student Services
Job Code: 7502 – Student Services Officer 2
Employee Status: Regular
Note: The job duties listed are typical examples of work performed by positions in this job classification and are not
designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.
Specific duties and responsibilities may vary depending on department or program needs without changing the
general nature and scope of the job or level of responsibility. Employees may also perform other duties as
The School of Humanities and Sciences (H&S) is the foundation of a liberal arts education at Stanford. The school encompasses 23 departments and 25 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university’s largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day.
The Department of Economics is seeking a Student Services Manager (SSM) to manage the undergraduate and graduate programs. As the supervisor of the Academic Office, the SSM is required to make independent administrative decisions relating to the function of the Academic Office. The SSM’s main responsibilities include:
Admission: oversee the process of PhD applications and work closely with the admissions committee throughout the admission process; responsible of admission letters including financial aid offers.
Advising: interpret academic and administrative policies to graduate students; monitor minimum progress, candidacy, and TGR status; manage TA coordinator and TA appointment processes.
Finance: recommend graduate students for fellowship opportunities; coordinate with other University departments for student funding opportunities; responsible for graduate aid budget; work closely with the Finance Manager on GFPS.
Supervisory: supervise three Academic Office staff.
It is critical that this position exhibit the abilities to practice sound judgment and decision-making, effective written & oral communication, strong attention to detail and respectful relationship management. The successful candidate would be a motivated person, highly organized and resourceful, have strong attention to details and problem-solving skills, and strong desire to continuously learn new and unfamiliar business topics, policies, and procedures.
Please submit a cover letter with your résumé when applying for this position.
In this role, you will:
Lead and manage program(s) or function(s) under minimal supervision. Administer, implement, and interpret university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.
Works on problems of diverse complexity (size, degree, focus, expertise, breadth, impact) where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external contacts in own area of expertise and outside own area of expertise.
Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
Reconcile complex issues; analyze diverse transactions from multiple sources.
Summarize data from multiple sources, prepare manage reports and presentations.
Identify and evaluate data needs, manage the implementation and development of technology.
Develop and implement plans for outreach efforts, develop and maintain external community and university liaison represent department and university at meetings and events.
Provide advice to students on a range of issues, including, but not limited to, academic progress,academic program , career plans, accessibility, community standards, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a senior advisor.
Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
Serve as a subject matter expert to students and other departments; represent unit/department.
Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
May oversee, analyze and assist in financial processes and development of budgets.
Serve as a key member of a project team.
May train and supervise other staff, volunteers and temporary workers.
Other duties may also be assigned
Education & Experience:
Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills, and Abilities:
Strong communication skills to communicate information clearly and effectively to internal and external audiences, client groups, and management.
Advanced analysis and problem-solving skills.
Advanced computer skills, including experience with Microsoft Office Suite.
Advanced customer service skills.
Relevant computer systems/technology experience.
Understanding of financial transactions.
Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
Certifications and Licenses:
Frequently sit, perform desk-based computer tasks.
Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.
Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, driving record.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.