| Job Category : | Management |
| Company Name: | Matrix Absence Management |
| Position Name: | Supervisor, Integrated Claims |
| Location : | Portland, OR |
| Job Description : | Position SummaryJob Description SummaryThe Supervisor Integrated Claims (DI/FMLA) will supervise a team of Claims Examiners as they investigate, evaluate and determine benefit eligibility of Disability and Leave of Absence claims in a timely fashion. Supervisor will also be responsible for developing and sustaining excellent client relationships.Essential Functions & QualificationsJob DescriptionDuties and Responsibilities: Supervisor will ensure compliance with policy, provisions, state and federal regulations.Team will exercise expense management through investigation, appropriate follow up, case management and claim settlements.Coordinate appropriate assessment and assignment of customer to suitable claims examiner.Promote effective working relationships among team and Sales, Underwriting and Brokers.Responsible for assisting in implementation of new accounts and ensuring ongoing satisfaction.Responsible for selection, development, motivation, appraisal and salary recommendations of reporting subordinates.Provide effective leadership as well as technical claim and/or product knowledge, achieving results through others.Clearly expresses ideas in oral, written and presentation form.Ability to interact, negotiate and respond to both internal customers and clients regarding claim administration, product or service issues, with positive problem-solving skill.Ability to prioritize and manage changing workloads, meeting deadlines independently and through management of others.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.Education, Qualifications and Experience: Bachelor’s degree preferred.Work experience considered primary in some cases.Prior experience working with Disability Claims Management required – preferably seeking 5(+) years’ experience or longerManagement or Team Lead experience is a plus.Proven experience in providing internal and external customer service.Strong decision making capabilities.Ability to handle confidential information with the utmost judgment and discretion.Ability to communicate effectively, both orally and in writing.EEO StatementMatrix Absence Management is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment with Matrix depends solely on your qualifications.Essential Physical/Cognitive Job FunctionsPrompt and regular attendance at assigned job locationsAbility to work shifts exceeding 8 hours, 5 days per weekAbility to interact with employees of all levels and clients in an appropriate mannerAbility to concentrate and think strategicallyAvailability onsite to confer with staff members with whom the incumbent must interact on a daily basisAbility to proficiently use a personal computer for tasks such as email and preparing reports using softwareAbility to review and analyze data and informationAbility to complete, or oversee the completion of, assigned tasks/projects in a timely mannerAdditional Job DescriptionEEO StatementMatrix Absence Management is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment with Matrix depends solely on your qualifications.Job Type: Full-time |