| Job Category : | Management |
| Company Name: | Lutheran Family Services of Nebraska Inc |
| Position Name: | Supervisor, Resettlement Services |
| Location : | United States |
| Job Description : | Description: Position Summary The Supervisor, Resettlement Services will oversee the daily operations of all levels of case management, including pre and post arrival, involving matching grant case management, and ongoing refugee social services and preferred communities (PC) case management services. The overarching goal is to support staff working with individuals and families to create a self-sufficiency plan that will lead toward integrated and successful resettlement. This position will supervise case management staff working with individuals and families on both short- and long-term goals leading to self-sufficiency and self-reliance. This includes new arrivals, returning clients and secondary migrants. This position will ensure quality and timely service delivery. The Supervisor, Resettlement Services will support case managers to problem solve services issues, resolve client matters and consult with community organizations to ensure effective case management. Job Duties Oversee daily operations of case management staff and services Support Senior Director of Resettlement Services with establishment of department goals and monitor progress Supervise staff and ensure adherence to service provision standards and program outcomes Ensure case management services are provided to clients in consistent and professional fashion Carry a caseload of individuals and families, as necessary Provide direct client services to individuals and families when escalated situations occur Ensure all data tracking for area of supervision is captured and accurate and timely donor reporting for areas of supervision are completed Cultivate knowledge of, and relationships with, external programs enhancing access and resources for clients to assist with removal of barriers to self-sufficiency and self-reliance Complete Quality and compliance case file reviews Cultivate knowledge of, and relationships with, external programs that supplement and enhance refugee programming including a well-developed knowledge of community partners and resources Supervision and Training: Supervise case management staff, focusing on client assessment, needs assessment, budget, and self-sufficiency planning, including removal of barriers to self-sufficiency and the development of both short term and long-term goals for self-reliance. Work to improve program guidance available to staff through updated trainings, program manual and other materials Conduct regular review of staff files to ensure quality and compliance in provision of services Perform Hiring, training, performance evaluations & terminations for all direct reports Identify and coordinate training opportunities for staff to enhance their skills Develop Department Strategies: Build partnerships with external stakeholders to enhance resources and access for clients In partnership with program leadership, develop multi-year operational plans Work with other department team members to ensure coordinated service between focus areas where possible Develop, assess, and manage department goals Leadership based on team empowerment and communication Program Expansion/Development/Grants Management: Look for opportunities to enhance current programming through external funding and program development Ensure compliance with all grant and contract reporting requirements Other: Performs other duties as assigned . Requirements: Required Skills/Abilities Knowledge and experience working with refugee, asylee and other immigrant backgrounds Experience working with clients and staff from a variety of diverse backgrounds Knowledge and experience in direct service to clients through case management Knowledge of community resources needed for individuals and families to build toward self-sufficiency and self-reliance A demonstrated commitment to diversity, equity, and inclusion, and the ability to work effectively with a culturally diverse organization Experience working with limited English-speaking population Knowledge and experience working with refugees Excellent communication skills (oral and written) and interpersonal skills (listening skills, problem solving) to effectively interact with individuals within and outside LFS Experience supervising others and managing a team approach to service Proficient with Microsoft Office Suite or related software Regular and predictable attendance, and promptness for work Commitment to uphold the mission, vision, values of Lutheran Family Services Support Lutheran Family Services in the organization’s objective to be a diverse, equitable, inclusive, and accessible workplace Position Competencies Verbal communication Written Communication Critical Thinking Organizational Skills Leadership Education and Experience Bachelor’s degree in Human Service-related field; Master’s degree preferred Three to five years of experience working with case management related services Physical Requirements Hybrid work environment (in office, in community and remote) Laptop and company issued cell phone Nights and weekend hours occasionally required |