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|Job Category :
||Hearts Foundation Inc.
||Thrift Store Manager
||1131 Kensington Ave, Buffalo, NY 14215
|Job Description :
||Hearts for the Homeless, a faith based non-profit, was founded in 1990 with a mission to serve the chronic homeless as well as other underserved populations. Hearts is able to fund its mission through donor support and entrepreneurial ventures such as the thrift store operation and donated goods recycling program. The red clothing donation bins provide items that are given away to those in need. Donated items are also turned into dollars which support outreach programs such as the mobile soup kitchen and food pantry.
Reports to Business Manager
FLSA Classification: Non-Exempt
Job Type: Full Time
Hours will require a minimum of 2 Saturdays a month as well as some evening hours
Salary: 35,000 – 42,000
The Thrift Store manager will be responsible for the day-to-day operational management of the Hearts Foundation Thrift Store, including staff and volunteer supervision; customer care; financial oversight and cash handling procedures; attaining sales goals and revenues; setting standards for loss prevention; team building; donation processing; and visual merchandising.
Operations and Store Management
Oversee the processing of donated items; manage the rotation of items and the salvage of donated items in a timely fashion.
Oversee the display of merchandise to enhance the appearance and appeal of the stores and increase sales.
Analyze sales and inventory to improve overall inventory efficiency, retain customers and increase sales.
Manage monthly budget, including payroll budget. Maintains supply inventories.
Control petty cash, ensuring appropriate expenditures and receipts.
Maintain and increase knowledge of resale, thrift, consignment and retail trends through daily reading (email list serves, publications) and participation in webinars, staff meetings, and periodic offsite training.
Identify maintenance problems at the store and communicate needs to the appropriate staff members to ensure a safe, pleasant, and clean working environment for staff, volunteers, and customers.
Conduct daily safety inspections by walking the store before opening to make sure floors are free of potential hazards.
Utilize metrics to maintain donation processing goals
Conduct routine and random quality inspections for the donation processing
Support volunteers and staff on the sales floor with customer conflicts, pricing issues, etc.
Responsible for front of store care and maintenance such as exterior sweeping, window cleaning etc.
Address customer needs and resolves issues, ensuring positive and long term customer relationships.
Will be part of the production process; able to perform all roles when needed.
Work with and support the efforts of the Volunteer Coordinator to increase volunteer hours to reduce staffing costs whenever possible.
Direct management of store employees, including supervision, evaluation, professional development and terminating staff as necessary.
Collaborate with Recruiter during the hiring process.
Provide inspirational leadership to staff and volunteers, setting operational performance standards and offering training.
Engage in progressive discipline procedures when needed; write performance improvement plans that put corrective action in place to ensure staff is in compliance when necessary.
Conduct investigations should allegations of misconduct arise, reporting all information to the Business Manager as soon as possible.
Work with our HR firm as needed to assist with staff concerns.
Maintain confidentiality regarding all personnel matters.
Develop schedules for paid staff and volunteers to ensure appropriate levels of staff and volunteer coverage to both reach the store’s financial goals and be able to provide excellent customer service.
Lead and supervise the retail job training program; oversee the development of the curriculum
Maintain current knowledge of agency policies and procedures as they relate to personnel; monitor staff for adherence to policies and procedures;
Conduct regularly scheduled communication with staff to provide direction, guidance and oversight to personnel. Host staff meetings as needed to share information and engage in team building.
Provide timely direction and written and verbal feedback to staff.
Marketing & Promotion
Analyze sales and current inventory in order to provide projections and recommendations to retain customers and increase sales.
Develop and implement marketing campaigns for the store that will directly influence sales, donations and volunteer morale. This includes social media and websites. Work within the organization’s brand guidelines.
Implement daily, weekly and monthly store promotions
Education, Experience and Work Requirements:
Associates degree in business administration, retail sales or marketing or an equivalent combination of education and experience.
5 years of management experience
Experience working with volunteers is preferred.
Must be able to lift and move boxes and bags of donated items up to 50 pounds.
Knowledge, Skills and Abilities:
Excellent customer service and people skills.
Excellent communication, organizational, and multi-tasking skills.
Principles and practices of supervising, training and evaluating staff.
Attention to detail.
Computer skills including Point of Sales System, Google Docs, email, Microsoft Word & Excel.
Ability to reconcile daily receipts for accounting purposes and perform bookkeeping duties.
Flexible spending account
Health savings account
Paid time off
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