Job Opening for Director of the Hotel – Cartoon Network Hotel in Palace Entertainment (2285 Lincoln Hwy E, Lancaster, PA 17602)

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Job Category : Management
Company Name: Palace Entertainment
Position Name: Director of the Hotel – Cartoon Network Hotel
Location : 2285 Lincoln Hwy E, Lancaster, PA 17602
Job Description : Summary: This director level management position provides oversight for all aspects of the Cartoon Network Hotel operations. The role responsibilities include maximizing financial performance, high quality standards, superior guest satisfaction, sales and marketing, and overall staff hiring and development. This position reports to the General Manager of Dutch Wonderland. Job Functions: Creates an operating environment that ensures consistent guest satisfaction above brand averages Maintains product and service quality standards by conducting ongoing evaluations and standard setting Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports Develops accurate and aggressive short and long-term financial objectives consistent with the budget, forecast, company goals and investor expectations Monitors and adjusts ADR, room availability, rates for transient and group nights Participates in capital planning for property expansion, including Project Management of capital investment Prepares financial reports for the company that clearly explain operational effectiveness, trends and variances Establishes and maintains high employee motivation, consistent training and development, conducts wage reviews and ensures compliance with established labor regulations Explores options to increase F&B and retail spends in the restaurant, cafe, bar, retail store, and other opportunities Maintains an appropriate level of community public affairs involvement Drives the execution of marketing, sales, and operational activities producing results that meet or exceed the hotel’s business plan Understands and ensures the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority Plans, organizes and supports direct reports in sales and operations (front desk, activities and aquatics, food & beverage, housekeeping) Other responsibilities include: Inspections, daily reports, yield management, weekly department head meetings, inventories, internal financial controls, and public relations Contribute to maintaining a safe working environment for all employees, including attending Safety Committee meetings and adhering to company policies as well as local, state, and federal guidelines Participate in the Manager on Duty rotation for the property Other duties as assigned Basic/Required Qualifications: Must be 21 years of age or older Must have reliable transportation to and from work Must be able to read, write, speak, hear, and understand English High school diploma or GED, and either a two- or four-year degree, preferably business administration, hospitality management, or a related field, or equivalent experience in a related role 3-5 years of supervisory and/or management experience, preferably in hospitality/hotel front line and management positions Occupationally significant combination of vocational education, apprentice training, and on-the-job training Proficiency using Windows operating systems and Microsoft Office products, especially Excel Additional/Preferred Qualifications: Certification as a Hospitality Administrator or Lodging Manager Previous experience or familiarity with software programs such as: yield management systems, property management system (PMS), daily revenue system (DRS), central reservation system, and payroll Excellent communication skills in order to present information, converse with other team members, and address guests and vendors Ability to work in a team environment with a self-motivated, solution-oriented perspective Critical thinking and analytical skills to process data and make next-step recommendations Customer service mindset in all aspects of job duties Ability to attend to detail, prioritize projects, and multi-task as necessary Working Conditions: Physical requirements include the ability to sit, stand, walk, kneel, see visual graphics, speak, hear, type, lift/move up to 50 lbs., and use common office equipment such as computers, photocopiers, and phones Must be able to work indoors in an office setting, as well as outdoors in a variety of weather conditions especially during peak season operations Must be able to work flexible hours including evenings, weekends, and holidays Anticipated Earnings and Perks: $90,000/yr starting salary Leading By Objectives bonus program eligibility Benefits eligible (medical, dental, vision, life, AD&D, and more) 401(k) option once eligibility criteria are met Complimentary tickets to Dutch Wonderland Discounts on food & beverage, retail items, and site/room rates at Old Mill Stream Campground, and Cartoon Network Hotel Team Member events Palace Entertainment LLC dba Cartoon Network Hotel is an Equal Opportunity Employer.
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