Job Opening for Director, Customer Success in Limeade (10885 Ne 4th St Ste 400, Bellevue, WA 98004)

Limeade is an employee experience software company that helps build great places to work. Our platform unifies employee well-being, engagement, and inclusion solutions with industry-leading communications capabilities. Recognized for its own award-winning culture, Limeade helps every employee know their company cares. To learn more, visit www.limeade.com.

We’re committed to creating a mission-driven, positive and inclusive culture of improvement made up of the best and brightest people in the business. And we’ve got the awards to back it up: Puget Sound Business Journal ranked us #1 Best Workplace in Washington, and Seattle Business ranked us one of the top three Best Companies to Work for in Washington State. In addition, we’re one of the fastest-growing companies in North America (Deloitte’s Technology Fast 500™), and Fortune magazine recognized us as a Best Workplace for Women. Limeade is a global company that embraces a distributed workforce and has users in more than 100 countries. Our headquarters are in Bellevue, WA.

About the role:

We’re looking for a passionate and experienced leader with a track record of delivering measurable well- being and employee engagement results to a varied portfolio of customers. You will have experience managing a team of remote Strategic Account Executives who are tasked with helping Limeade’s customers build great companies by ensuring they successfully adopt Limeade’s technology and evidence-based best practices in order to improve employee wellbeing and engagement.

Your team will ensure our customers love us and want to do more with us, and will focus on both day-today and more strategic opportunities. Your team’s success will be measured on the Net Promoter Score (Customer Delight) and Net Revenue Retention of your portfolio and the engagement of your own team members.

This position will report to the VP, Customer Success.

Responsibilities:

Lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention and growth
As a Trusted Advisor and Executive Sponsor, develop and maintain long-term relationships with stakeholders at your customers
Interface effectively with customers, partners and internal resources to drive scalable, enabling processes
Negotiate effectively with customers and partners, and ensure that all Limeade contractual obligations and service commitments are met
Oversee customer experience design ensuring that they deliver on our promise to improve well-being, demonstrate care, drive real employee engagement, and help build great companies
Accountable for forecasting and execution of customer retention strategies across a segment of our customer book of business
Partner closely with Manage, hire, develop and onboard a team of strategic account executives to serve the needs of our customers and business.
Travel is required

Requirements:

Ability to demonstrate our values in an on-going and consistent way
Proven ability to lead outstanding teams and build scalable, enabling processes that keep employees, customers, and partners highly engaged
An expert in the employee experience, well-being and employee engagement space, with 5+ years helping customers build great companies
A big-picture thinker able to focus on how to shape the vision for what’s possible for Limeade and its customers
Customer-centric, with a track record of delivering on customer success
An action-oriented self-starter
Ability to use data to quickly make decisions and adjust strategies
A team player. Your colleagues love having you on the team. You work well across functions and groups and are comfortable in a matrixed organization
A transparent and high-precision communicator with a bias to action and getting stuff done.
Comfortable with ambiguity. You bring structure and process to the team when needed, but don’t overly complicate.

Limeade provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Limeade will provide reasonable accommodations for qualified individuals with disabilities.

#LI-Remote